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Customer Service Representative
2 months ago
- Greet members and guests, providing a warm and welcoming experience.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-to-sale system.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
- Keep the front desk area and lobby clean and orderly.
- Regularly clean and maintain the facility, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regularly clean and maintain all exercise equipment and tanning beds.
- Regularly clean and maintain restrooms and wet areas.
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.
- Prior customer service experience preferred.
- Must be 18 years of age or older.
- High school diploma/GED equivalent required.
- Upbeat, positive, and professional attitude.
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED certification within required time frames and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
- Occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
- Ability to talk continually in person or on the phone during shift.
- Maintain physical ability to administer CPR in the event of a medical emergency.
- Ability to see in normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
- Contribute to changing people's lives every day by helping us create a healthier Planet.
- Work alongside an amazing group of talented, dynamic professionals.
- Medical, dental, vision insurance.
- PTO - paid time off.
- Free Black Card membership.
- 401(k) and Roth retirement savings plans.
- Healthcare and dependent care flexible spending accounts.
- STD, LTD, term life insurance, and other benefits.
