Service Advisor
5 days ago
Job Summary: We are seeking a highly skilled Service Advisor to join our team at New Century Volkswagen. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Greet Customers Promptly: Welcome customers to our dealership and provide a positive first impression.
- Obtain Customer and Vehicle Information: Collect and verify customer and vehicle information to ensure accurate estimates and repairs.
- Clearly Report Vehicle Symptoms: Communicate with customers to understand their vehicle's issues and report them accurately.
- Determine and Recommend Maintenance: Analyze vehicle data and recommend necessary maintenance to ensure optimal performance.
- Prepare Accurate Estimates: Create detailed estimates for labor and parts, ensuring transparency and accuracy.
- Establish Follow-up Time: Schedule follow-up appointments to ensure customer satisfaction and loyalty.
- Monitor Progress and Update Customers: Keep customers informed about the status of their vehicle repairs.
- Verify Final Invoices: Ensure that final invoices reconcile with the work performed.
- Explain Completed Work and Charges: Clearly communicate with customers about completed work and charges.
Requirements:
- Proven Customer Service Skills: Demonstrate a strong ability to provide exceptional customer service and satisfaction.
- Experience in Service Industry: Possess prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
- Strong Communication Skills: Effective communication and interpersonal skills are essential for success in this role.
- Computer Skills: Proficiency in computer systems and willingness to learn new programs.
What We Offer:
- Competitive Pay: A competitive salary and benefits package.
- Flexible Working Hours: A flexible schedule to accommodate your needs.
- Health Insurance: Comprehensive health insurance for you and your family.
- PTO and Sick Leave: Generous paid time off and sick leave policies.
- 401(K) Plan: A 401(k) plan to help you save for your future.
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