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Service Advisor

2 months ago

Glendale, California, United States New Century Volkswagen Full time

Job Summary:

New Century Volkswagen is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle maintenance process.

Key Responsibilities:

  • Greet Customers Promptly: Welcome customers in a friendly and professional manner, ensuring they feel valued and respected.
  • Obtain Customer and Vehicle Information: Collect and verify accurate customer and vehicle information to ensure seamless service delivery.
  • Clearly Report Vehicle Symptoms: Communicate effectively with customers to understand their vehicle's issues and report them accurately to our technicians.
  • Determine and Recommend Maintenance: Analyze vehicle data and recommend necessary maintenance to ensure our customers' vehicles run safely and efficiently.
  • Prepare Accurate Estimates: Create detailed estimates for labor and parts, ensuring transparency and clarity for our customers.
  • Establish Follow-up Time: Schedule follow-up appointments and communicate with customers to ensure their satisfaction with our services.
  • Monitor Progress and Update Customers: Keep customers informed about the status of their vehicle's maintenance, ensuring they feel informed and supported throughout the process.
  • Verify Final Invoices: Review and verify final invoices to ensure accuracy and completeness.
  • Explain Completed Work and Charges: Clearly communicate with customers about the work performed and charges incurred, ensuring they understand the value of our services.

Requirements:

  • Proven Customer Service Skills: Demonstrate a proven track record of delivering exceptional customer service and satisfaction.
  • Experience in Vehicle Maintenance: Possess prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
  • Strong Communication Skills: Develop and maintain effective communication with customers, colleagues, and management.
  • Computer Skills: Proficient in using computer systems and software to manage customer information and vehicle maintenance records.
  • Personal and Professional Integrity: Demonstrate a strong commitment to personal and professional integrity, upholding the highest standards of ethics and conduct.

What We Offer:

  • Competitive Compensation: Receive a competitive salary and benefits package.
  • Opportunities for Growth: Develop your skills and career with a growing organization.
  • Collaborative Work Environment: Join a team that values diversity, inclusion, and teamwork.