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Vehicle Parts Advisor

2 months ago

Glendale, Arizona, United States Amato Automotive Group Full time

Benefits:
401(k)

401(k) matching

Performance-based bonuses

Competitive salary

Dental coverage

Employee discounts

Complimentary uniforms

Health insurance

Signing bonuses

Training and development opportunities

Vision coverage

Overview
The Parts Consultant is responsible for providing exceptional service to all customers, whether in person, via phone, or through the shop.

Key Responsibilities
  • Assist customers (both retail and shop) in selecting necessary parts in a courteous, professional, and efficient manner.
  • Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range.
  • Handle phone inquiries, providing pricing information and other relevant details.
  • Review body shop estimates to confirm the accuracy of ordered parts and ensure pricing aligns with the estimate.
  • Deliver a high level of service to both internal and external customers.
  • Retrieve and fulfill orders from inventory.
  • Alert the parts manager regarding out-of-stock items or urgent shop materials.
  • Source out-of-stock parts from external suppliers and place emergency orders when necessary.
  • Notify service advisors and customers upon receipt of special orders.
  • Inform the body shop when all parts have arrived and are ready for delivery.
  • Follow up on back-ordered items.
  • Verify will-call and back-order files weekly, returning or stocking items that are not picked up or needed.
  • Replenish assigned inventory on a daily basis.
  • Assist outside sales representatives with their orders.
  • Ensure all internal part requests are billed correctly on service repair orders.
  • Process payments from retail customers or obtain credit authorizations.
  • Ensure all charge sales are signed by the customer.
  • Provide customers with their copy of the invoice.
  • Issue credits for returned parts, ensuring the original invoice or its number is available for verification.
  • Maintain organized records of all repair orders, invoices, insurance estimates, and special orders.
  • Prepare orders for daily shipment, delivery, or pick-up.
  • Keep front and rear counter areas tidy and organized.
  • Clean computer terminals and printers daily.
  • Participate in all available training programs.
  • Stay updated on new products and product enhancements.
  • Collaborate with the parts manager to maintain a lost sales tracking program.
  • Uphold a professional appearance.
Qualifications
No prior experience or training is required.

Less than a high school education; or up to one month of related experience or training; or an equivalent combination of education and experience.

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.