Service Advisor

3 months ago

Glendale, United States Glendale Chrysler Jeep Dodge Ram (St. Louis) Full time
Job DescriptionJob Description

Job Description

Glendale Chrysler Jeep Dodge Ram is looking to add a top performing Service Advisor to our Service Team. We are looking for highly motivated individuals who provide excellent customer service and are proficient in building customer relationships.

Benefits:

  • Competitive Pay Plan
  • Full time Union position (Automotive Lodge Local 777)
  • Fully paid Health, Dental and Vision benefits provided for you and your family.
  • FREE College Education offered through Strayer University for all Employees, Employees Spouse, and Children (some tax obligation may apply)
  • Pension payments are made monthly on the employee’s behalf.
  • Optional 401k through Machinists 777 Union
  • Paid holidays, vacation and personal days
  • Company paid FCA Manufacture Training

Job Requirements:

As a Service Advisor, you will need to be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

  • At least two - five years of experience in a Service Advisor role
  • Excellent customer service skills and organization
  • Maintain at or above district FCA Customer Experience Survey Scores
  • Ability to excel in a fast-paced environment.
  • Valid driver's license
  • Experience with DealerTrack or FCA Warranty is a plus

Responsibilities (include but are not limited to):

  • Automotive Service Advisors meet and greet service customers promptly in a professional and courteous manner.
  • Automotive Service Advisors listen to customer’s reasons for bringing in their vehicle to the service department.
  • Automotive Service Advisors inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Automotive Service Advisors promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Demonstrates behaviors consistent with the company’s values in all interactions with customers, co-workers and vendors.
  • Ensure each technician has completed a multi-point inspection and communicates the results with each customer.

All applicants must be able to pass the pre-employment drug test, background check, and have a reasonable driving record as determined by our insurance provider once a conditional offer of employment is given.

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