Client Success Account Executive

1 week ago

Arlington, Virginia, United States Microsoft Full time

Position Overview

We are seeking a dedicated Customer Success Account Manager to contribute to Microsoft Federal's mission.

Microsoft is committed to empowering individuals and organizations globally to achieve greater outcomes. Our organizational culture emphasizes a growth mindset, fostering excellence, and motivating teams and leaders to perform at their best daily. This growth mindset encourages us to engage deeply with our customers, cultivating the essential knowledge that allows us to prioritize customer-centric decisions in all our endeavors. By doing so, we facilitate transformative innovations that touch billions of lives worldwide. Your involvement can help us fulfill this mission.

The Microsoft Federal division was created to meet the distinct mission, legal, regulatory requirements, and procurement protocols of the United States Government (USG). Microsoft Federal is dedicated to ensuring that its resources, including suitably qualified, experienced, and certified personnel, are available to address the evolving needs of the USG. As part of this commitment, Microsoft adopts a flexible approach to recruiting, hiring, and assigning personnel within Microsoft Federal. Employees can expect to take on various roles within the organization throughout their careers to adapt to the changing demands of the USG, whether in Civilian, Defense, or Intelligence sectors.

Customer Success Focus

Microsoft aims to assist customers in their digital transformation journeys by leveraging the capabilities of Microsoft Cloud solutions and support services. To achieve this, Microsoft invests in a specialized Customer Success team dedicated to helping clients realize their business objectives.

Essential Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field AND a minimum of 2 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
  • Experience managing complex technical engagements and/or program management successfully.

Additional Requirements

The ideal candidate must possess an active U.S. Government Top Secret Security Clearance. Meeting Microsoft, customer, and/or government security screening requirements is essential for this role. Failure to maintain or obtain the necessary clearance and/or customer screening may lead to employment consequences.

Clearance Verification

This position necessitates successful verification of the stated security clearance to comply with federal government customer requirements. Clearance verification information will be requested prior to extending an employment offer.

Citizenship Verification

This role requires verification of U.S. citizenship due to legal restrictions. The position supports federal, state, and/or local government agency customers and is subject to specific citizenship-based requirements as mandated by applicable law.

Preferred Qualifications

  • Experience in a Program Manager or Engagement Manager role focusing on Cloud and software/services solutions, particularly with Department of Defense clients.
  • Proven ability to drive collaborative decision-making, resolve conflicts, and ensure effective communication, both verbally and in writing. Strong presentation skills are essential for engaging with diverse audiences and management levels.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • ProSci or equivalent change management certification.
  • Familiarity with technologies such as Cloud, mobile, web application development, and cloud-native application architecture. Relevant Microsoft certifications (e.g., Azure, M365) or equivalent from competitors are advantageous.

Compensation

The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 annually, with variations for specific locations.

Role Responsibilities

As a Customer Success Account Manager (CSAM), you will be the primary point of contact for customers, ensuring their success through effective management of program deliveries and customer relationships. The main business priority is the successful adoption and productive utilization of Microsoft cloud technologies by our customers.

Key Responsibilities Include:

  • Meeting support contract obligations by ensuring quality planning and delivery of support services to achieve customer business outcomes.
  • Collaborating with customers and account teams to prioritize and plan engagements across cloud and on-premises workloads.
  • Defining outcomes to enhance the health, performance, and business capabilities of prioritized workloads to maximize customer value.
  • Building strong relationships with key customer Software Engineering and IT decision-makers to foster long-term cloud adoption and advocacy.
  • Managing orchestration, customer sponsor relationships, and stakeholder communication for prioritized engagements.
  • Tracking, escalating, and planning for the resolution of technical challenges while providing feedback to enhance our products and solutions.

Leadership and Relationship Building

This role demands strong communication skills and the ability to exhibit executive presence in diverse customer scenarios. The CSAM will demonstrate leadership within teams composed of Microsoft, partner, and customer resources engaged in delivering complex solutions for overall customer success.

Program Management Skills

Expertise in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communication, analytical capabilities, and meticulous attention to detail is required.

We are committed to continuous learning, embracing uncertainty, taking calculated risks, and learning from our experiences. We value collaboration and are inspired by human achievements, motivating us to empower others to accomplish more through our technology and innovation.

Culture and Values

We embody our culture and values in every aspect of our work.

  • Client Success Account Executive

    2 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a dedicated Customer Success Account Manager to enhance the Microsoft Federal team.About MicrosoftMicrosoft is committed to empowering individuals and organizations globally to achieve greater outcomes. Our organizational culture emphasizes a growth mindset, fostering excellence, and motivating teams and leaders to perform at...

  • Client Success Account Executive

    1 week ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a Customer Success Account Manager to be part of the Microsoft Federal team.About MicrosoftMicrosoft is dedicated to empowering individuals and organizations globally to achieve greater outcomes. Our organizational culture promotes a growth mindset, inspiring excellence, and encouraging teams and leaders to deliver their best...

  • Client Executive IC

    8 hours ago

    Arlington, Virginia, United States Hispanic Technology Executive Council Full time

    About Our Company At Hispanic Technology Executive Council, we are dedicated to achieving our mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Our Culture We have an inclusive...

  • Client Executive IC

    4 days ago

    Arlington, Virginia, United States Hispanic Technology Executive Council Full time

    About Our Company At the Hispanic Technology Executive Council, we are dedicated to creating a profitable growth company that is also a Great Place to Work for All. Our world-class culture and generous benefits make us a leader in the industry. Our Mission We achieve our mission by delivering cutting-edge technology solutions for our clients. Our team of...

  • Client Success Strategist

    2 weeks ago

    Arlington, Virginia, United States AvePoint Full time

    About AvePointAvePoint, recognized multiple times as a leading Microsoft Partner, provides an innovative platform for managing SaaS and data to optimize SaaS operations and ensure secure collaboration for millions of cloud users. At AvePoint, we prioritize agility, enthusiasm, and teamwork, fostering a culture where individuals can shape their careers, make...

  • Client Success Manager

    2 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a dedicated Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization on the planet to achieve more. Our culture emphasizes a growth mindset, inspiring excellence, and encouraging teams to deliver their best every day. This...

  • Account Executive

    7 days ago

    Arlington, Virginia, United States Gartner Full time

    About the RoleWe are seeking a highly skilled and experienced Account Executive to join our team at Gartner. As an Account Executive, you will be responsible for developing and implementing effective sales strategies to drive growth and revenue for our clients.Key ResponsibilitiesConsult with C-level executives to develop and implement enterprise-wide...

  • Client Success Manager

    2 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a dedicated Customer Success Account Manager to contribute to the Microsoft Federal team.About MicrosoftMicrosoft is committed to empowering individuals and organizations globally to achieve their fullest potential. Our organizational culture promotes a growth mindset, inspiring excellence, and motivating teams and leaders to...

  • Client Executive IC

    7 days ago

    Arlington, Virginia, United States Hispanic Technology Executive Council Full time

    About the RoleWe are seeking a highly motivated and experienced Client Executive IC to join our team at the Hispanic Technology Executive Council. As a key member of our organization, you will be responsible for driving business growth and expansion within the Intelligence Community (IC) team.Key ResponsibilitiesLead strategic programs to pursue and drive...

  • Client Success Program Manager

    2 weeks ago

    Arlington, Virginia, United States Microsoft Corporation Full time

    Position Overview:The Customer Success Account Manager (CSAM) is a pivotal role within Microsoft Federal, dedicated to ensuring the successful adoption and effective utilization of Microsoft cloud technologies by our clients.Company Mission:Microsoft is committed to empowering every individual and organization globally to achieve more. Our culture promotes a...

  • Client Success Manager

    2 weeks ago

    Arlington, Virginia, United States Microsoft Full time

    Position OverviewWe are seeking a skilled Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization globally to achieve more. Our culture promotes a growth mindset, fostering excellence and encouraging teams to deliver their best every day. By embracing a...

  • Account Executive, Large Enterprise

    3 days ago

    Arlington, Virginia, United States Gartner Full time

    About the RoleWe are seeking a highly skilled and experienced Account Executive to join our team at Gartner. As an Account Executive, you will be responsible for developing and implementing effective sales strategies to drive growth and revenue for our clients.Key ResponsibilitiesConsult with C-level executives to develop and implement enterprise-wide...

  • Client Executive IC

    7 days ago

    Arlington, Virginia, United States World Wide Technology Full time

    About the RoleWe are seeking a highly motivated and experienced Client Executive IC to join our Intelligence Community (IC) team at World Wide Technology. As a key member of our team, you will be responsible for driving business growth and expanding relationships with our IC customers.Key ResponsibilitiesLead Strategic Programs: Pursue and drive strategic...

  • Federal Account Executive

    4 days ago

    Arlington, Virginia, United States Gartner Full time

    About the Role:The Enterprise Sales Professional is a field-based, direct sales role responsible for both client retention and growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by...

  • Customer Success Manager for Mid-Market Clients

    2 weeks ago

    Arlington, Virginia, United States Envoy Full time

    About EnvoyEnvoy's innovative workplace platform has transformed how organizations manage visitor experiences, optimize onsite interactions, reserve workspaces, oversee deliveries, and access precise workplace data across 16,000 locations worldwide. Our products are designed to address common workplace challenges effectively.Envoy offers a streamlined...

  • Account Executive, Enterprise Sales

    3 days ago

    Arlington, Virginia, United States Gartner Full time

    About the RoleWe are seeking a highly skilled and experienced Account Executive to join our team at Gartner. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our client base.Key ResponsibilitiesDevelop and implement effective sales strategies to drive revenue growth and expand our client base.Build and...

  • Senior Enterprise Client Success Manager

    2 weeks ago

    Arlington, Virginia, United States AgentSync Full time

    Position Overview:Join a dynamic team at AgentSync, a frontrunner in modernizing insurance infrastructure. We are seeking an experienced professional to fill the role of Enterprise Customer Success Manager. This position offers a unique opportunity to engage with our most significant clients, ensuring they achieve their objectives through our innovative...

  • Enterprise Sales Executive

    7 days ago

    Arlington, Virginia, United States Gartner Full time

    About the Role:The Senior Account Executive is a field-based, direct sales role responsible for both client retention and growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's...

  • Senior Client Relationship Executive

    1 week ago

    Arlington, Virginia, United States Infosys Full time

    Job OverviewInfosys is in search of a Group Client Partner within its Banking & Financial Services sector. This role involves overseeing sales strategies and pipelines, assisting unit Business Development Managers (BDMs) by supplying resources and navigating accounts to uncover diverse deal opportunities, fostering internal alignment and prioritization, and...

  • Senior Client Relationship Executive

    2 weeks ago

    Arlington, Virginia, United States Infosys Full time

    Position OverviewInfosys is looking for a Group Client Partner within its Banking & Financial Services division. This role entails overseeing sales strategies and pipelines, assisting unit Business Development Managers by supplying resources and navigating accounts to uncover diverse deal opportunities, fostering internal alignment and prioritization, and...