Front Desk Operations Manager
1 week ago
SkyBridge Luxury & Associates is seeking a highly motivated and experienced Front Desk Manager to oversee the daily operations of our luxury hotel in New York City.
Key Responsibilities:Guest Service & Operations:
- Oversee all front desk operations, including check-ins, check-outs, and guest inquiries, ensuring a seamless and exceptional guest experience.
- Lead and motivate the front desk team, providing guidance, training, and support to ensure consistent delivery of high-quality service.
- Handle guest complaints and issues promptly and effectively, resolving them to the satisfaction of both the guest and the hotel.
Team Leadership & Development:
- Supervise, train, and develop front desk associates, conducting regular performance reviews and providing feedback to foster professional growth.
- Schedule and manage the front desk team to ensure adequate coverage during peak times and efficient operations at all times.
- Foster a positive and collaborative work environment, encouraging teamwork and communication among front office staff.
Financial & Administrative Duties:
- Manage front desk budgets, including labor costs, supplies, and other expenses, ensuring that all financial targets are met or exceeded.
- Monitor room availability, rates, and occupancy to optimize revenue, working closely with the reservations and revenue management teams.
- Prepare and submit reports on front desk operations, guest feedback, and financial performance to the Director of Rooms.
Standards & Compliance:
- Ensure that all front desk operations comply with hotel policies, procedures, and brand standards, maintaining the highest levels of professionalism and service.
- Regularly inspect front desk areas, including the lobby and guest service areas, to ensure cleanliness, organization, and adherence to safety protocols.
- Stay informed of industry trends and best practices, implementing new strategies and technologies to enhance guest experiences and operational efficiency.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3-5 years of experience in a front desk or front office management role within a luxury hotel setting.
- Strong leadership and team management skills, with a proven track record of developing and motivating staff.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and management.
- Proficiency in hotel property management systems (PMS) and other front office software.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by the hotel's operations.
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