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Front Desk Manager Overnight
2 months ago
This entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements in the Front Office area. The ideal candidate will have a strong focus on guest and employee satisfaction, as well as achieving operating budget goals.
Key Responsibilities- Supporting Management of Front Desk Team
- Utilize strong interpersonal and communication skills to lead, influence, and encourage team members.
- Advocate for sound financial and business decision-making.
- Demonstrate honesty and integrity, leading by example.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Supporting Progress Toward Guest Services and Front Desk Goals
- Support day-to-day operations, ensuring quality, standards, and meeting customer expectations.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Handle complaints, settle disputes, and resolve grievances and conflicts.
- Participate in department meetings and communicate a clear and consistent message regarding Front Desk goals.
- Ensuring Exceptional Customer Service
- Provide services that exceed customer satisfaction and retention.
- Improve service by communicating and assisting individuals to understand guest needs.
- Set a positive example for guest relations.
- Encourage employees to provide excellent customer service within guidelines.
- Supporting Projects and Policies
- Support implementation of customer recognition/service programs.
- Communicate and ensure process adherence.
- Assist in the review of comment cards and guest satisfaction results with employees.
- Supporting Handling of Human Resource Activities
- Identify developmental needs of others and provide coaching, mentoring, or guidance.
- Provide feedback to individuals based on observation of service behaviors.
- Participate in an ongoing employee recognition program.
This role requires a high school diploma or equivalent, as well as 1 year of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is also acceptable.
BenefitsMarriott offers a competitive hourly pay range of $34.62 to $44.23, as well as a comprehensive benefits package, including a bonus program, health insurance, 401(k) plan, and more.
