Residential Concierge

2 days ago


New York, New York, United States Kent Building Services LLC Full time

Job Summary:

Kent Building Services LLC is seeking a highly skilled and experienced Residential Concierge to join our team. As a Residential Concierge, you will be responsible for providing exceptional customer service to our residents, ensuring their safety and security, and maintaining the overall quality of our luxury residential building.

Key Responsibilities:

  • Front Desk Operations: Greet and acknowledge all residents and announce all visitors, ensuring a warm and welcoming atmosphere.
  • Access Control: Monitor, announce, and control access to the property, maintaining a secure and safe environment for all residents and guests.
  • Security and Safety: Review access control cameras frequently and report any suspicious activity according to front desk procedures, ensuring the safety and security of our residents and property.
  • Resident Services: Provide exceptional customer service, including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services, and additional requests upon demand.
  • Customer Service: Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures, ensuring a professional and courteous experience for all residents and guests.
  • Property Rules and Regulations: Ensure property rules and regulations are consistently enforced, maintaining a safe and secure environment for all residents and guests.
  • Local Knowledge: Possess an in-depth knowledge of the surrounding area, including attractions, nightlife, and special services, to enhance a 5-star residential-living experience.
  • Reporting and Communication: Adhere to all front desk protocols, including reviewing and completing Daily Activity Reports (DAR), completing incident reports for management, and responding to emergency situations. Ensure that resident and guest concerns are resolved in a professional and timely manner, reporting to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.

Requirements:

  • Education: High School diploma or equivalent.
  • Experience: At least 2 years of experience working in luxury residential buildings in front desk operations and safety practices.
  • Communication Skills: Ability to communicate well both orally and in writing with staff.
  • Technical Skills: Knowledge of Building link or similar system is a must.
  • Physical Demands: Willing to stand for 8 hours in a front desk area.
  • Customer Service Skills: Must have excellent customer service skills and be capable of performing duties in a professional manner.
  • Availability: Must be able to work mornings, afternoons, and weekends.
  • Work Environment: Work is performed inside and outside a property or installation, with exposure to inclement weather conditions and unpredictable crisis situations.
  • Problem-Solving Skills: Ability to take initiative to identify and resolve problems.


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