Patient Financial Representative

1 week ago


Cullman, Alabama, United States Cullman Regional Full time
Job Overview

Location
Cullman Regional Medical Center

Employment Type
Full Time

Work Schedule
Day Shift

Position Summary

The Financial Counselor plays a vital role in assisting patients with their financial responsibilities. Key responsibilities include:
  • Conducting daily reviews of patient census and proactively engaging with patients to inform them of their estimated financial obligations.
  • Utilizing approved communication protocols to request payments and follow up with patients who were not seen during their stay.
  • Providing assistance to patients through various channels, including screening for financial aid, processing payments, establishing payment plans, or referring them to the appropriate eligibility resources.
  • Addressing patient inquiries and resolving issues promptly whenever possible.
  • Performing bi-weekly assessments of obstetric patients to ensure financial obligations are addressed prior to delivery.
  • Responding to electronic communications within a 24-hour timeframe.
  • Maintaining accurate and comprehensive documentation of all relevant interactions and account management activities.
  • Fostering a collaborative team environment and promoting exceptional experiences for patients and guests.
  • Upholding standards of patient safety and quality care.
Qualifications

Essential Skills and Experience

Education:
High School diploma is required.

Experience:
A minimum of two years in a medical office environment is required, along with two years of customer service experience. Proficiency in computer applications is essential.

Additional Competencies:
Proficiency in Microsoft Office suite is required.

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