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Healthcare Financial Specialist
2 months ago
Location
Cullman Regional Medical Center
Employment Type
Full Time
Work Schedule
Day Shift
Position Summary
The Financial Counselor plays a crucial role in assisting patients with their financial responsibilities. Key responsibilities include:
- Conducting daily reviews of patient census and proactively engaging with patients to inform them of their estimated financial obligations.
- Utilizing approved communication strategies to request payments and issuing follow-up correspondence for patients not encountered during their stay.
- Managing patient inquiries, whether in-person or via phone, by assessing eligibility for financial assistance, processing payments, establishing payment plans, or referring to the appropriate Eligibility Vendor.
- Resolving financial issues promptly to enhance patient satisfaction.
- Performing bi-weekly assessments of obstetric patients to ensure collection of estimated dues prior to delivery.
- Responding to electronic communications within a 24-hour timeframe.
- Maintaining accurate and comprehensive documentation of all account-related activities, including research on previous accounts.
- Promoting teamwork and delivering exceptional experiences for patients and guests.
- Upholding standards of patient safety and quality care.
Essential Knowledge, Skills, and Experience
Education:
High School diploma is required.
Experience:
A minimum of two years in a medical office environment and two years of customer service experience are required. Proficiency in computer skills is essential.
Additional Skills:
Proficiency in Microsoft Office suite is necessary.
