Financial Services Representative

5 days ago


Cullman, Alabama, United States Cullman Regional Full time
Job Summary

Cullman Regional Medical Center is seeking a skilled Financial Counselor to join our team. As a Financial Counselor, you will play a critical role in ensuring that patients receive accurate and timely financial information, and that our hospital's revenue cycle is optimized.

Key Responsibilities
  • Financial Counseling: Review daily census and visit patients in their rooms to notify them of estimated amounts due and request payment using approved hospital scripts. Issue follow-up letters to patients who were not seen during their stay.
  • Payment Processing: Handle patient inquiries and requests for financial assistance, receipt payments, set up payment plans, or refer patients to our Eligibility Vendor. Resolve issues on the spot whenever possible.
  • OB Patient Review: Complete bi-weekly reviews of OB patients to ensure that estimated due amounts are collected prior to delivery.
  • Documentation: Accurately and thoroughly document all pertinent events related to patient accounts, including research on prior accounts.
  • Team Collaboration: Demonstrate and encourage team behavior, and provide exceptional patient and guest experiences.
  • Patient Safety and Quality: Uphold and promote patient safety and quality standards.
Requirements
  • Education: High School diploma required.
  • Experience: Two years of experience in a medical office setting, with two years of customer service skills and computer skills required.
  • Additional Skills: Proficiency in Microsoft Office suite of products required.


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