Housekeeping Staff
2 weeks ago
Position Overview:
The Temecula KOA at Vail Lake Resort is a premier outdoor camping destination seeking dedicated individuals to enhance our housekeeping team.
Location:
Nestled in the scenic landscapes of Southern California, surrounded by majestic oak trees, our year-round park provides an exceptional camping experience near the renowned Temecula wine country, picturesque Vail Lake, and extensive trails for biking, horseback riding, and hiking.
Our Mission:
We aim to deliver an unforgettable camping experience for our guests through outstanding customer service.
Work Schedule:
Part-time positions are available with varying days based on departmental needs, including weekends. Scheduled hours may range from 7 AM to 8 PM, totaling 10-25 hours per week, influenced by occupancy and specific roles. Expect high activity during holiday weekends. Compensation starts at $16.50 per hour, commensurate with experience.
Key Responsibilities:
- Provide exceptional service to ensure guest satisfaction aligned with our service philosophy.
- Maintain effective communication with all team members and management via internal platforms.
- Uphold campground policies and implement solutions that align with park objectives.
- Engage in proactive guest management to foster a positive atmosphere for all visitors.
- Collaborate with Guest Service/Front Desk staff for guest arrivals and issue resolution.
- Employ creative problem-solving skills to address challenges.
- Conduct daily cleaning and upkeep of restroom facilities and other campground buildings.
- Prepare deluxe cabins and tents for guest check-ins, including:
- Stripping linens
- Washing dishes
- Cleaning surfaces
- Making beds
- Vacuuming
- Restocking consumables
- Maintaining outdoor tidiness.
Laundry Duties:
- Manage the laundering of linens for deluxe accommodations as required.
Additional Responsibilities:
- Assist in organizing housekeeping supplies.
- Complete various tasks assigned by management, which may include light janitorial duties and supporting other departments in their tasks.
Qualifications:
- Strong customer service and communication skills.
- Ability to multitask and prioritize effectively.
- Capability to work collaboratively and independently.
- Professional demeanor and appearance towards guests and colleagues.
- Communicate with patience and professionalism.
- Physical ability to remain on feet during shifts and lift up to 30 lbs.
- Capacity to climb stairs, bend, lift, and perform repetitive movements as necessary.
- Thrive in a dynamic, fast-paced environment.
- Proficient verbal and written communication skills in English; bilingual skills are a plus.
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