Front Desk Agent

4 weeks ago

Temecula, United States Temecula Creek Inn Full time
Job DescriptionJob DescriptionDescription:

Essential Purpose: To be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.


Essential Duties:

  • Respond and follow-through with all guest needs and requests in a timely and professional manner.
  • To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; completing group pre-registrations and key packets; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash and credit card transactions; handling mail and messages for guests; and transferring all necessary information to the next shift.
  • To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
  • To actively promote guest use of hotel services and facilities.
  • To be familiar with general information about other Pechanga properties such as RV Resort and shuttling services
  • To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
  • To satisfactorily resolve guest issues, referring to Front Desk leadership as needed; following up with guests to ensure satisfaction
  • Be familiar with guest billing and reaching out to guests when payment is needed
  • Be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.
  • Monitor cleanliness and appearance of the lobby area, including pool, fitness center, lobby patio, and lobby restrooms; immediately reporting deficiencies to Front Desk management.
  • To communicate with Housekeeping, as needed to ensure timely delivery of guests' luggage and other guest deliveries
  • To manage labor according to budget and business needs.
  • To be aware of arriving VIP's and special requests, and personally ensure their proper handling.
  • To provide showrooms for the use of Front Desk, Reservations, and Sales teams.
  • To assist Front Desk staff, as needed, to satisfactorily resolve guest issues, referring to Front Desk Manager as needed.
  • Follow all specifications to properly handle credit transactions and maintain credit balances. Reaching out to guest if card declines.
  • Follow all regulations to safe-guard guest valuables, including promoting the use of in­ room safes.
  • Upsell additional facilities and services, when appropriate
  • To follow all policies and procedures of the Front Desk department and Temecula Creek Inn.
  • To immediately report all suspicious occurrences and hazardous conditions.
  • To maintain the cleanliness and safety of work areas at all times.
  • To practice safe work habits at all times, to avoid injury to self and others.
  • To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
  • To attend all mandatory meetings, as directed.
  • To perform other tasks, including cross-training, as directed.


Requirements:

Knowledge + Education: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in same position at a hotel of comparable quality. Strong basic math skills required. Must have some computer experience. Must display knowledge of currently accepted business telephone etiquette.


Skills: Detail oriented. Organized and efficient. Learns quickly. Safety­ minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.


Physical Demands: Stands and walks short distances throughout shift. Must be able to stand for long periods of time. Bends, stoops, and reaches to perform routine job tasks. Heavy daily use of phones, throughout shift. Occasionally required to handle and move objects weighing up to 75 lbs. over short distances.

Temecula Creek Inn is an Equal Opportunity Employer M/F/V/D

  • Front Desk Supervisor

    2 months ago

    Temecula, United States Carter Hospitality Group Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentTuition assistanceVision insuranceWellness resources South Coast Winery Resort & Spa is seeking an experience Front Desk...

  • Medical Front Desk Coordinator

    3 months ago

    Temecula, United States Osmolarity Lab Inc Full time

    Job DescriptionJob DescriptionPosition Summary: The Lab PRC, LLC provides treatments such as Cryotherapy, Infrared Sauna and Float Therapy to athletes as well as the public. The Lab PRC also acts as the Management Company for Osmolarity Lab, Inc. who provides patients with access to innovative medical services, including medical aesthetics, vitamin IV...

  • Front Desk Coordinator

    3 months ago

    Temecula, United States The Joint Full time

    ** Now Hiring!Front Desk Coordinator - Temecula, CA** Temecula, CA **Front Desk Coordinator - Temecula, CA** Temecula, CA Part Time **The Opportunity:** At The Joint, our mission is to improve the quality of life through routine and affordable Chiropractic care. We are positively changing Chiropractic care nationwide. The Joint is the largest provider of...

  • Guest Services Supervisor

    1 week ago

    Temecula, California, United States Carter Hospitality Group Full time

    Job OverviewBenefits:401(k)401(k) matchingCompany eventsDental coverageEmployee discountsFlexible working hoursComplimentary uniformsHealth coverageCareer advancement opportunitiesPaid leaveParental leaveTraining and development programsTuition reimbursementVision coverageWellness programsCarter Hospitality Group is looking for a skilled Front Desk...

  • Front Desk Representative

    1 day ago

    Temecula, California, United States Rancho Health MSO Full time

    Job Summary:The primary objective of this role is to provide exceptional patient experience by efficiently managing patient flow, ensuring accurate and timely registration, and maintaining a clean and organized reception area.This position requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced...

  • Front Desk Agent-South Coast Winery Resort

    3 months ago

    Temecula, United States Carter Hospitality Group Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentTuition assistanceVision insuranceWellness resourcesCompetitive salary South Coast Winery Resort & Spa is seeking an experience...

  • Guest Services Representative

    1 week ago

    Temecula, California, United States Temecula Creek Inn Full time

    Job OverviewCore Objective: The primary responsibility is to warmly welcome guests in a prompt and courteous manner. As the initial point of contact for many visitors, the Hotel Front Desk Agent is tasked with managing guest check-ins and check-outs, distributing room keys, addressing inquiries, and processing payments for hotel amenities.Key...

  • Front Desk Agent-South Coast Winery Resort

    3 months ago

    Temecula, United States Carter Hospitality Group, LLC Full time

    Benefits: 401(k) 401(k) matching Company parties Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Competitive salary South Coast Winery Resort & Spa is seeking an experience customer...

  • Guest Services Representative

    1 week ago

    Temecula, California, United States Temecula Creek Inn Full time

    Job OverviewPrimary Objective: The role is centered around welcoming guests in a professional and friendly manner. As the initial point of contact, the Hotel Front Desk Agent is responsible for managing guest check-ins and check-outs, distributing room keys, addressing inquiries, and processing payments for hotel amenities.Key Responsibilities: Promptly...

  • Guest Service Associate

    3 months ago

    Temecula, United States European Wax Centers Full time

    Position Summary: At European Wax Centerone of the fastest growing franchises in the countrywe're currently seeking a front desk agent who is friendly, well spoken, and detailed oriented, who will thrive in a fast-paced working environment. We provide upscale waxing at an affordable price, featuring our exclusive Comfort Wax and 4-step process. With your...

  • Nighttime Guest Services Auditor

    1 week ago

    Temecula, California, United States Carter Hospitality Group, LLC Full time

    Carter Hospitality Group, LLCPosition: Night AuditorResponsibilities: As a Night Auditor, you will be responsible for the following:Conducting audits, balancing, posting, and reporting on front desk operations, room revenue, and all food and beverage financial transactions.Executing the final night audit after confirming all revenue is accurately...

  • Front Desk Sales Associate

    3 months ago

    Temecula, United States European Wax Center Full time

    Love to help others look and feel fab? Turn your passion into a rewarding role with the growing team at European Wax Center-the world's leading experts in comfortable and healthy body waxing! We're in the business of revealing beautiful skin, and with your help, we'll give guests a reason to walk in, and strut out. On average, our Sales Associates make...

  • Night Auditor

    3 months ago

    Temecula, United States Carter Hospitality Group Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resources South Coast Winery Resort & Spa is seeking a Night Auditor, the ideal candidate will have customer...

  • Housekeeping - Temecula KOA at Vail Lake Resort

    4 weeks ago

    Temecula, United States Kampgounds Enterprises, Inc. Full time

    The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our housekeeping hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and...

  • Software Help Desk Analyst

    4 weeks ago

    Temecula, United States Applied Statistics & Management Inc. Full time

    Job DescriptionJob DescriptionWho We AreWe are an industry-leading and award-winning, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging, and performance management goals.  We have several thousand customers (healthcare organizations) worldwide; ranging from small community hospitals to...

  • Housekeeping - Temecula KOA at Vail Lake Resort

    4 weeks ago

    Temecula, United States Kampgounds Enterprises, Inc. Full time

    The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our housekeeping hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and...

  • Dental Office Coordinator

    4 days ago

    Temecula, California, United States Temecula Oral Surgery Full time

    Summary We are seeking a dedicated Dental Receptionist/Assistant to join our growing oral surgery practice in Temecula, California. Our team is committed to providing a welcoming and supportive environment for both patients and staff. Responsibilities Greet patients warmly and efficiently manage the front desk area.Schedule appointments and maintain...

  • PBX Operator/Guest Service Agent

    2 weeks ago

    Temecula, United States Europa Village Winery and Resort Part time $17 - $18

    Job DescriptionJob DescriptionBenefits:Company partiesDental insuranceEmployee discountsFree uniformsVision insuranceEuropa Village Highlights:Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European...

  • Traveling Dental Assistant Oral Surgery

    4 weeks ago

    Temecula, United States Pacific Dental Services Full time

    Now is the time to join the Temecula Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!The primary role of the Dental Assistant is to support the success of the clinicians through effective delivery of...

  • Housekeeping Attendant

    1 week ago

    Temecula, California, United States Kampgounds Enterprises, Inc. Full time

    Position Overview:The Temecula KOA at Vail Lake Resort is an outdoor camping facility seeking dedicated individuals to become part of our housekeeping team. Situated in the picturesque Southern California landscape, surrounded by oak trees, we operate year-round, providing a camping experience near the Temecula wine region, scenic Vail Lake, and extensive...