Client Relations Specialist

1 week ago

San Francisco, California, United States Lattice Full time

In the role of Client Relations Specialist at Lattice, you will play a pivotal role in delivering exceptional support to our clients and internal stakeholders.

The Client Relations Specialist serves as a reliable consultant who addresses intricate challenges in a collaborative manner while fostering robust relationships.

Moreover, this position involves working closely with Customer Success teams to promote product utilization and provide expert assistance through various communication channels.


Key Attributes of the Ideal Candidate:



  • Proactively develops solutions for key clients
  • Prioritizes tasks effectively based on client requirements
  • Works collaboratively across departments to improve client retention
  • Strives to master the product and deliver innovative solutions
  • Recognizes patterns and proposes enhancements for both team and client experiences
  • Consistently surpasses individual performance metrics.

Core Responsibilities:

  • Assisting clients through chat, email, and video conferencing
  • Collaborating with Customer Success Managers to nurture client relationships
  • Engaging with cross-functional teams to boost retention rates
  • Setting a standard for productivity and quality benchmarks
  • Implementing process improvements to enhance team effectiveness
  • Promoting knowledge sharing within the team
  • Providing constructive feedback on initiatives and participating in team-building activities.

Essential Qualifications:

  • Minimum of 12 years in customer support roles
  • Outstanding communication and teamwork abilities
  • Proficient in multitasking and prioritizing responsibilities
  • Quick learner with a strong aptitude for new technologies
  • A collaborative team member with a solid work ethic.

Preferred Qualifications:

  • Familiarity with tools such as Zendesk, Slack, and Zoom.

Compensation and Benefits:
The hourly wage for this position is $29.00. Additional benefits include comprehensive medical, dental, and vision insurance, life and disability coverage, paid time off, a 401(k) retirement plan, and more.

About Lattice:


Lattice is dedicated to fostering vibrant workplace cultures for both employees and organizations. By focusing on employee well-being, Lattice offers tools that empower people-centric companies.

Their platform encompasses various features such as performance evaluations, employee engagement assessments, real-time feedback, and career development planning to enhance employee growth and engagement.

With a clientele of over 5,000 global companies, including notable names, Lattice is committed to providing equal opportunities and cultivating an inclusive environment. *This job description may vary based on individual skills, experience, and location.*

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