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Client Relations Specialist
2 months ago
About the Role:
Randstad is seeking dedicated individuals to join our team as Client Relations Specialists. This role is pivotal in enhancing customer satisfaction and loyalty within the healthcare sector.
Position Overview:
As a Client Relations Specialist, you will be responsible for delivering exceptional service to our members, customers, and healthcare providers. Your primary focus will be to ensure that inquiries are addressed accurately and promptly, fostering strong relationships in line with compliance standards.
Key Responsibilities:
- Handle a high volume of inbound calls, providing support and information to clients.
- Maintain professionalism while responding to inquiries from both internal and external customers.
- Collaborate with healthcare teams to gather necessary information for resolving customer concerns.
- Analyze data to determine effective solutions for complaints and coordinate service recovery when needed.
Essential Skills:
- Excellent telephone etiquette and active listening skills.
- Strong empathy and interpersonal sensitivity.
- Proficient typing and basic computer skills.
- Ability to navigate multiple software applications efficiently.
Qualifications:
- High School diploma or equivalent required.
- No prior experience necessary; we welcome candidates eager to learn and grow.
Compensation:
- Competitive hourly wage ranging from $23 to $23.50.
- Comprehensive benefits package available, including health insurance and 401K contributions.
Equal Opportunity Commitment:
Randstad is an equal opportunity employer. We value diversity and encourage applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Join us in making a difference in the healthcare industry by providing outstanding service to our clients
