Senior IT Support Engineer
2 weeks ago
Position Overview
K2 Staffing is seeking a skilled IT Help Desk Support Engineer - Level III with a strong background in Managed Services Support (MSP). The ideal candidate will possess a blend of technical expertise and exceptional interpersonal communication abilities. You will be responsible for crafting solutions that utilize technology to address client business requirements.
Key Responsibilities
- Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, including activities such as discovery sessions, site evaluations, proposal development, technical assessments, implementation, and ongoing technical account oversight.
- Manage and deploy Windows Servers and oversee Active Directory operations.
- Design and implement Local Area Networks (LANs).
- Establish and monitor network security protocols.
- Optimize and maintain both network software and hardware components.
- Develop and implement file servers and cloud computing solutions.
- Configure and deploy Voice over IP (VOIP) systems.
- Conduct troubleshooting for network infrastructure issues.
- Administer Microsoft Exchange Server.
- Oversee telephone solutions.
- Monitor alert systems and respond according to established guidelines.
- Utilize event log messages to facilitate repairs.
- Handle escalated service requests that require enhanced responses.
- Facilitate onboarding for new users.
Qualifications
- A minimum of 4 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- At least 3 years of experience in a client-facing role, such as sales engineering.
- Excellent verbal and written communication skills, with the ability to engage with clients at a business level to understand their technology-related challenges.
- Strong organizational and time-management capabilities.
- Experience in drafting proposals and implementing technical solutions to meet business needs.
- Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player.
- In-depth understanding of technology and business productivity systems.
- Exceptional problem-solving skills, outstanding customer service abilities, and strong multitasking and organizational skills.
- Familiarity with RMM (remote monitoring and management) tools, such as Kaseya or Connectwise, is a plus.
- Experience with PSA (ticketing software solutions), such as Autotask, is highly desirable.
- Knowledge of Cisco, Fortinet, Sonicwall, among others.
- Experience in an MSP environment is a significant advantage.
Preferred Qualifications
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
- CCNA or CCIE-Cisco certifications are highly regarded.
K2 Staffing offers a dynamic work environment, opportunities for career advancement, and continuous training.
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