Technical Field Support Engineer

2 months ago

Oklahoma City, Oklahoma, United States CAE USA Full time

About CAE USA:

  • Vision: We aim to be the preferred global partner in defense, civil aviation, and healthcare, transforming our clients' training and critical operations through advanced digital solutions that enhance safety, efficiency, and preparedness.
  • Mission: Our Defense and Security division is dedicated to equipping military clients with the tools necessary to achieve peak mission readiness.
  • Core Values: Our principles of Empowerment, Innovation, Excellence, Integrity, and OneCAE define our identity and drive our commitment to making a positive impact while supporting each other's success.

What We Offer:

  • A robust benefits package that supports work-life balance
  • A workplace that prioritizes respect, safety, and value for all employees
  • Opportunities for professional growth, recognition, and enjoyment in the workplace

Position Overview:

The role involves providing engineering assistance to the E-3 DRAGON Training System Support Center (TSSC).

Key Responsibilities:

  • Engage in the design, planning, installation, and support of computer systems, network hardware, software applications, and peripherals.
  • Set up and configure operating systems, applications, and hardware at both desktop and server levels.
  • Apply patches and upgrades to operational platforms.
  • Diagnose and resolve issues related to computer systems, including hardware, software, and network equipment.
  • Ensure the integrity, security, and maintenance of systems.
  • Manage system security protocols and conduct security testing.
  • Exhibit strong teamwork and communication skills, capable of presenting technical information clearly to both management and clients.
  • Work independently and collaboratively, with flexibility to work overtime and on various shifts as needed.

Qualifications:

  • Proficient with hardware/software platforms, including MS Windows and RedHat.
  • Experienced in Microsoft Office Suite (Excel, PowerPoint, Project, Word).
  • Strong diagnostic and troubleshooting abilities.
  • Familiarity with TCP/IP networking and related services (DNS, SMTP, DHCP, etc.).
  • Experience in supporting a network of multiple client systems (Windows, Linux, VMware).
  • Knowledge of Windows Server technologies, including Active Directory, DFS, DNS, DHCP, and Group Policy management.
  • Experience with endpoint management and reporting using Enterprise Antivirus Management technologies.
  • Ability to manage multiple priorities effectively.
  • Competence in creating and adhering to processes and procedures.
  • Must be a U.S. citizen due to government contract requirements.

Educational Background:

  • Bachelor's Degree in Information Technology, Computer Science, Mechanical Engineering, or equivalent training/experience.
  • 3 to 5+ years of relevant experience.
  • Experience with training and simulation systems is preferred.
  • Excellent written and verbal communication skills are essential.
  • Ability to apply logical and scientific reasoning to diverse problems.

Security Responsibilities:

Compliance with all company security and data protection policies is mandatory. Employees must handle all information and materials appropriately and maintain confidentiality as required.

  • Eligibility for DoD Personal Security Clearance is required.

Work Environment:

  • Ability to work in a manufacturing setting.
  • Capable of ascending into simulator devices and accessing hard-to-reach areas.
  • Must be able to lift and carry a minimum of 35 pounds, with occasional movement of items over 50 pounds with assistance.
  • Ability to sit and operate a personal computer for extended periods.
  • Limited travel may be necessary.

Additional Information:

This job description is not exhaustive and may be subject to change as needed.

CAE USA Inc. is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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