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Senior IT Support Engineer
2 months ago
Position Overview
K2 Staffing is representing a prominent IT Solutions Provider seeking an IT Help Desk Support Engineer - Level III with expertise in Managed Services Support (MSP). The ideal candidate will possess a robust background in technology alongside exceptional interpersonal communication abilities. A passion for crafting solutions that utilize technology to address client business requirements is essential.
Key Responsibilities
- Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, which includes conducting discovery meetings, site evaluations, proposal development, presentations, technical assessments, implementation, and ongoing technical account oversight.
- Install and manage Windows Servers and Active Directory environments.
- Design and implement Local Area Networks (LAN).
- Establish and monitor network security protocols.
- Enhance and maintain network software and hardware systems.
- Construct and deploy file servers and cloud-based solutions.
- Configure and implement VOIP systems.
- Conduct troubleshooting for network infrastructure issues.
- Oversee Microsoft Exchange Server management.
- Manage telephone solutions.
- Monitor alert systems and respond appropriately according to established guidelines.
- Utilize event log messages to facilitate repairs.
- Handle escalated service requests that necessitate a higher level of response.
- Facilitate onboarding processes for new users.
Qualifications & Skills
- A minimum of 4 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- At least 3 years of experience in a client-facing role, such as sales engineering.
- Outstanding verbal and written communication skills, with the ability to engage with clients at a business level to understand their ongoing and historical challenges related to technology.
- Strong organizational and time-management capabilities.
- Experience in drafting proposals and implementing technical solutions to meet business needs.
- Results-driven, self-motivated, professional, reliable, and a collaborative team player.
- Comprehensive understanding of technology and business productivity systems.
- Exceptional problem-solving skills, extraordinary customer service aptitude, and strong multitasking abilities.
- Familiarity with RMM (remote monitoring and management) tools, such as Kaseya or Connectwise, is advantageous.
- Experience with PSA (ticketing software solutions), such as Autotask, is highly beneficial.
- Knowledge of Cisco, Fortinet, Sonicwall, among others, is preferred.
- Experience in an MSP environment is a significant advantage.
Preferred Qualifications
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
- CCNA or CCIE-Cisco certifications are a notable plus.
K2 Staffing offers a dynamic work environment, opportunities for career advancement, and continuous training to support professional growth.