Front Desk Supervisor

4 weeks ago

Portland, Oregon, United States Sage Hospitality Full time
Job Overview

The Front Desk Supervisor is responsible for ensuring the efficient operation of the front office, providing excellent results for our customers. This role requires a professional and courteous demeanor when interacting with guests, responding to inquiries, and resolving issues in a timely manner.

Responsibilities
  • Supervise Front Desk Operations: Ensure an optimal level of service and hospitality is provided to guests.
  • Train and Direct Staff: Train, direct the work of, resolve issues/problems, and coach and counsel front desk team members to ensure a quality operation.
  • Resolve Customer Issues: Respond to customer complaints, problems, and concerns in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
  • Process Check-In and Check-Out: Complete established check-in procedures for arriving guests and facilitate guest departure to close the guest account and make the room available for the next guest.
  • Cash Handling and Reporting: Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate and proper cash handling methods and established procedures.
  • Answer Inquiries and Accept Reservations: Courteously and accurately answer inquiries from potential guests and accept hotel reservations, using suggestive selling techniques to sell room nights and increase occupancy and revenue.
  • Maintain Good Customer Relations: Keep abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the telephone.
  • Operate PBX Equipment: Assist outgoing calls, schedule and set wake-up calls, and page guests as needed.
  • Control Cash Transactions: Maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Perform Other Duties: Perform other duties as assigned, requested, or deemed necessary by management.
Qualifications
  • Education/Training: High school education or equivalent experience.
  • Experience: 1 or more full years of employment experience in a related position with this company or other organization(s).
  • Knowledge/Skills: Requires understanding of all hotel front office procedures, high school graduate level mathematical aptitude, and knowledge of standard cash handling procedures and computerized cash register systems.
  • Communication Skills: Ability to communicate information and hotel services to management and guests, with a second language may be required.
Physical Demands
  • Communication: Ability to communicate in person and on the telephone frequently.
  • Reading and Writing: Ability to read written communications, analyze reports, and see monochrome computer screens.
  • Speech Communication: Excellent speech communication skills required for continual interaction with guests, frequent use of the phone.
  • Literacy: Excellent literacy necessary to analyze report data, prepare reports, and initiate correspondence.
  • Physical Activity: Continuous standing 90% of the time, communicating with guests.
Environment

Prolonged standing at an indoor, thermostatically climate-controlled work station under florescent lighting, work inside 95%.

Benefits
  • Medical, Dental, Vision: Medical, dental, vision, and more to all full-time associates.
  • 401k Matching: 401k matching for all our associates.
  • Location: Our location is right next to the center of all MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
  • TriMet Subsidy: $50 TriMet monthly subsidy.

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