Front Desk Associate
5 days ago
As a Front Desk Associate at Gold's Gym Washington, you will be the first point of contact for our members and guests. You will be responsible for providing exceptional customer service, ensuring a positive experience for everyone who enters our facility.
Key Responsibilities- Greets members and guests with a smile and a warm welcome
- Provides security and control to the front door and retail area
- Checks members into the gym using proper procedures
- Monitors check-ins to identify delinquent accounts and notifies the Gym Operations Supervisor
- Registers guests into the gym using proper registration procedures
- Directs guests and appointments to the appropriate fitness consultant
- Answers phone calls in a professional and courteous manner
- Addresses caller's requests and takes messages
- Registers telephone inquiries in the script pad and Master Production Binder
- Follows up on telephone inquiries to ensure appointments are booked properly
- Responds immediately to member requests, inquiries, and concerns
- Maintains a neat appearance and wears proper uniform attire with nametag
- Distributes keys, towels, and other materials as needed
- Reserves time/makes appointments for special classes or activities
- Processes retail and concession sales
- Attends staff meetings as directed
- Cleans and maintains the front desk area according to Company standards
- Responsible for gym walk-thru as designated in walk-thru log
- Follows proper opening and closing procedures as instructed in the FDA training manual
- Logs all maintenance concerns that are reported
- Follows and reports any safety concerns
- Notifies management of gym incidents that require incident reports
- Works when scheduled and adheres to company attendance policies
- Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor
- High school diploma or equivalent required
- Excellent customer service skills required
- Ability to communicate effectively with staff and members
- Ability to communicate effectively verbally, non-verbally, and in writing
- Understanding of basic accounting principles required
- Understanding of basic cash processing procedures required
- Functional computer skills required
- Ability to multi-task
- Must be able to work a flexible schedule, including holidays and weekends
- Must be able to lift 25lbs repeatedly and stand for extended periods
- Uphold Gold's Gym Vision, Mission, Values, and Code of Conduct
- Comply with all Gold's Gym policies and procedures
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