Front Desk Associate

3 weeks ago

Portland, Oregon, United States Gold's Gym Washington Full time
Job Summary

As a Front Desk Associate at Gold's Gym Washington, you will be the first point of contact for our members and guests. You will be responsible for providing exceptional customer service, ensuring a positive experience for everyone who enters our facility.

Key Responsibilities
  • Greets members and guests with a smile and a warm welcome
  • Provides security and control to the front door and retail area
  • Checks members into the gym using proper procedures
  • Monitors check-ins to identify delinquent accounts and notifies the Gym Operations Supervisor
  • Registers guests into the gym using proper registration procedures
  • Directs guests and appointments to the appropriate fitness consultant
  • Answers phone calls in a professional and courteous manner
  • Addresses caller's requests and takes messages
  • Registers telephone inquiries in the script pad and Master Production Binder
  • Follows up on telephone inquiries to ensure appointments are booked properly
  • Responds immediately to member requests, inquiries, and concerns
  • Maintains a neat appearance and wears proper uniform attire with nametag
  • Distributes keys, towels, and other materials as needed
  • Reserves time/makes appointments for special classes or activities
  • Processes retail and concession sales
  • Attends staff meetings as directed
  • Cleans and maintains the front desk area according to Company standards
  • Responsible for gym walk-thru as designated in walk-thru log
  • Follows proper opening and closing procedures as instructed in the FDA training manual
  • Logs all maintenance concerns that are reported
  • Follows and reports any safety concerns
  • Notifies management of gym incidents that require incident reports
  • Works when scheduled and adheres to company attendance policies
  • Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor
Requirements
  • High school diploma or equivalent required
  • Excellent customer service skills required
  • Ability to communicate effectively with staff and members
  • Ability to communicate effectively verbally, non-verbally, and in writing
  • Understanding of basic accounting principles required
  • Understanding of basic cash processing procedures required
  • Functional computer skills required
  • Ability to multi-task
  • Must be able to work a flexible schedule, including holidays and weekends
  • Must be able to lift 25lbs repeatedly and stand for extended periods
  • Uphold Gold's Gym Vision, Mission, Values, and Code of Conduct
  • Comply with all Gold's Gym policies and procedures

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