Bilingual Customer Service Representative
19 hours ago
We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Biltmore ENT, Facial Plastics and Allergy. As a key member of our call center team, you will be responsible for providing exceptional patient care and support to our patients and their families.
Key Responsibilities- Scheduling and Coordination: Schedule and reschedule medical services for patients, including routine and non-routine appointments, procedures, and tests.
- Communication and Problem-Solving: Handle inbound and outbound calls, respond to patient inquiries, and resolve issues in a timely and professional manner.
- Relationship Building: Build and maintain strong relationships with patients, families, and healthcare providers to ensure seamless care coordination.
- Administrative Support: Perform various administrative tasks, including data entry, filing, and maintaining accurate patient records.
- Team Collaboration: Work collaboratively with other team members to achieve departmental goals and objectives.
- Education: High School Diploma or equivalent required; Associate degree or certificate preferred.
- Experience: Two years of customer service experience preferred.
- Language Skills: Bilingual in English and Spanish required.
- Skills: Strong communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment; and proficiency in computer software and systems.
The primary work location is in a general office environment with a moderate noise level. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and manage time efficiently.
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