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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, empowering them to build, manage, and grow successful landscape businesses.
Key Responsibilities:- Customer Interaction: Greet and engage with walk-in and phone customers, listening to understand their needs and challenges.
- Sales and Upselling: Treat customers as business partners, recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
- Team Collaboration: Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
- Order Preparation: Prepare sales orders and assist customers in selecting and loading merchandise.
- Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business, and resolve customer complaints professionally and in a timely manner.
- Warehouse and Sales Center: Maintain a clean, well-organized, well-stocked sales center, and assist in receiving, shipping, and general warehouse duties.
Horizon Distributors, Inc. is a leading distributor of landscape and irrigation products, serving the needs of professional landscape contractors. With over 60 years of industry experience, we pride ourselves in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.
Why Work with Us?- Career Opportunities: We offer career opportunities and training needed as you grow with our company.
- Excellent Benefits: Our generous benefit package includes group medical, prescription, dental, vision, and life insurance, 401(k) with a company match, an employee stock purchase program, seasonal sales and rewards programs, an Employee Assistance Program, and more.
- Winning Team: Our history of success is the result of our winning team. You will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to grow with the company.
To be successful in this role, you will need:
- Strong Customer Service Attitude: A customer-focused mindset and a strong desire to provide exceptional service.
- Self-Motivation and Detail-Oriented: The ability to work independently and maintain attention to detail in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to understand and communicate complex information.
- Team Player: A cooperative and dependable team player with a strong work ethic.
- Technical Skills: Good computer and record-keeping skills, with the ability to learn ever-evolving systems, programs, handheld technology, and processes.
- Physical Demands: The ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
- Age Requirement: Must be 18 years of age or older.
- Education: High school diploma or GED.
- Language Skills: Bilingual (English/Spanish) a plus.
- Industry Experience: Irrigation experience is a huge plus, and knowledge in other landscape products is helpful.
