Bilingual Customer Service Representative

1 week ago


Phoenix, Arizona, United States CornerStone Staffing Full time

Job Summary:

CornerStone Staffing is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming calls regarding insurance processing, billing, underwriting questions, and claims first notice of loss.
  • Process lien notices, endorsements, address changes, cancellations, non-renewals, activation, and other tasks as needed.
  • Make continual real-time decisions while prioritizing the best interest of the company, agent, and insured.

Requirements:

  • Bilingual in both English and Spanish.
  • Job stability demonstrated on resume.
  • 30 WPM typing speed.
  • Experience with a high call volume, preferably related to insurance.
  • Self-motivated and able to work well with average supervision.
  • Prioritize work in a fast-paced environment where priorities constantly change.
  • Handle incoming calls from insureds, agents, and claimants in a professional manner while resolving problems in real time.
  • Experience with Microsoft Word, Excel, Lotus Notes, AS400, OnBase systems preferred.
  • Experience with vendor-controlled web-based applications for assigning car rental, windshield claims, vehicle salvage movement, and ShoreTel phone system preferred.

On-boarding Requirements:

  • High School Diploma or equivalent (GED).
  • Criminal Background & Drug Screening.
  • 2 verifiable employment references.


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