Customer Service Representative
3 days ago
About the Role:
U-Haul is seeking a dedicated and energized professional to work remotely as a Customer Service Representative. As a Bilingual Support Agent, you will handle back-to-back inbound calls in both Spanish and English, providing tailored solutions to address customer needs.
Responsibilities:
- Handle customer inquiries and resolve issues in a friendly and approachable manner.
- Support a positive environment for customer interactions, maintaining a deep understanding of U-Haul's products and services.
- Anticipate customer needs and offer proactive service, demonstrating empathy and understanding when assisting with customer concerns.
- Navigate multiple software applications and systems with speed and accuracy, employing quick problem-solving skills to provide efficient solutions.
- Possess strong spelling and grammar skills for professional written communication.
Requirements:
- Fluency in Spanish and English, verified during the interview process.
- Available to work 40 hours per week, Monday - Saturday, with a primary focus on Monday, Tuesday, Friday, and Saturday: 5:00 AM - 1:30 PM (Arizona time).
- Available to work Saturday.
- Working holidays is required to provide support for customers year-round.
- Meet the technical requirements for working from home, including Windows 10 or 11, 8GB of RAM/memory or higher, and a webcam.
Benefits:
- Hourly base pay of $15.00 for Bilingual (Spanish) Agents.
- Base pay will increase as additional job duties are acquired, and merit increases are given periodically based on performance.
- Comprehensive medical, dental, and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs.
Minimum Qualifications:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Proficiency in multiple software applications and systems.
- Excellent problem-solving and analytical skills.
Work Environment:
- Work from home in a private, quiet work area.
- Meet the technical requirements for working from home.
U-Haul is an Equal Opportunity Employer:
U-Haul is committed to creating a culture of health and wellness. We are an equal opportunity employer and welcome applications from diverse candidates. We will consider all applicants without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.
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