Customer Service Representative

21 hours ago


Phoenix, Arizona, United States CorVel Full time

**Job Summary:**

As a Customer Service Representative at CorVel, you will play a critical role in ensuring exceptional customer experiences for our clients, patients, and providers. This position requires a high level of professionalism, effective communication skills, and the ability to work in a fast-paced environment.

**Key Responsibilities:**

  • Provide quality customer service via phone, email, and written correspondence, ensuring adherence to contractual and state guidelines.
  • Gather information from clients, patients, and providers to input into our system for scheduling appointments.
  • Respond to daily emails and correspondence in a timely and professional manner.
  • Work collaboratively with the scheduling team to ensure seamless appointment scheduling.

**Requirements:**

  • High school diploma or equivalent.
  • Customer service experience, preferably in a healthcare or administrative setting.
  • Strong communication and interpersonal skills.
  • Ability to work in a team-oriented environment and adapt to changing priorities.
  • Bilingual fluency in English and Spanish.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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