Customer Service Ambassador

4 days ago


Waltham, Massachusetts, United States Virtual Full time

**About the Role**

VACO Boston is seeking a highly skilled and dedicated professional to join its team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.

**Key Responsibilities**

  • Manage large volumes of incoming customer interactions to ensure timely and effective resolution of issues.
  • Identify and capitalize on opportunities to upsell and cross-sell products and services.
  • Build and maintain strong relationships with customers through proactive communication and issue resolution.
  • Provide accurate and timely information to customers, using a variety of tools and resources.
  • Meet or exceed sales targets and performance metrics, while maintaining a high level of customer satisfaction.
  • Handle customer complaints and concerns in a professional and empathetic manner, providing solutions and alternatives as needed.
  • Maintain accurate records of customer interactions and account information.
  • Stay up-to-date on company policies, procedures, and product knowledge to provide expert-level support to customers.

**Requirements and Skills**

  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Familiarity with CRM systems and practices, with the ability to learn and adapt to new tools and technologies.
  • Customer-centric approach, with a focus on delivering results-driven solutions.
  • Ability to work independently and as part of a team, with a strong sense of accountability and ownership.


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