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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Axelon. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Service: Respond to customer inquiries in a timely and professional manner, providing comprehensive answers to their questions and resolving issues efficiently.
- Product Information: Provide detailed information about our products and services, promoting their value and benefits to customers.
- Order Processing: Secure new orders by collecting information and processing customer requests.
- Escalation: Escalate complex issues to senior customer service representatives or managers, ensuring timely and accurate resolution.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions and activities.
- Education: Bachelor's degree from an accredited 4-year college or university preferred.
- Experience: 2-3 years of customer service experience in an e-commerce setting or retail field preferred.
- Skills: Strong analytical and problem-solving skills, excellent written and verbal communication skills, and strong interpersonal skills.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
As a Customer Service Representative at Axelon, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company.
