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Customer Service Representative
2 months ago
Vaco is seeking a highly skilled Customer Service Representative to join its team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
Key Responsibilities- Manage Customer Interactions: Respond to customer inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.
- Generate Sales Leads: Identify opportunities to upsell and cross-sell products or services to customers.
- Build Relationships: Develop and maintain strong relationships with customers to increase loyalty and retention.
- Meet Sales Targets: Achieve sales targets and call handling quotas to drive business growth.
- Handle Complaints: Resolve customer complaints in a timely and professional manner.
- Record Customer Interactions: Maintain accurate records of customer interactions and process customer accounts.
- Customer Service Experience: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
- Sales and Support Skills: Strong phone handling skills, active listening, and the ability to adapt to different customer personalities.
- Customer Orientation: A customer-centric approach, with the ability to understand and meet customer needs.
- Communication and Presentation Skills: Excellent communication and presentation skills, with the ability to articulate complex information in a clear and concise manner.
- Time Management and Organization: Ability to prioritize tasks, manage time effectively, and meet deadlines.
Vaco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from candidates from diverse backgrounds and encourage women, people of color, LGBTQ+ individuals, people with disabilities, and other underrepresented groups to apply.
