Customer Service Representative

7 days ago


Waltham, Massachusetts, United States Aramark Full time
Job Summary

The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.

Key Responsibilities:

  • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
  • Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
  • Adaptable to customer needs.
  • Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
  • Uses software to record patient orders.
  • Maintains institutional knowledge of therapeutic diets to ensure meal orders are processed accurately.
  • Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and client-based standards.
  • Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

About the Role:

This role requires a customer-focused individual who can provide exceptional support to patients and their families. The ideal candidate will have previous customer service experience and be able to work in a fast-paced environment.

Requirements:

  • Previous customer service and/or call center experience preferred.
  • Experience in food service, as a dietary clerk, or in a related field preferred.
  • Needs to communicate fluently in the English language.
  • Ability to stay calm under pressure.
  • Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35-45 wpm.
  • Must be flexible and adaptable to change.


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