The Workplace Service Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for clients, executives and staff members. Manage and maintain all public areas, the ambassador will be the point of contact for reception and executive office.

• Provide high-level internal and external customer support
• Restock office, kitchen, and pantry supplies
• Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look
• Greet and welcome visitors with a genuine smile
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Coordinate luggage drop-off and pick-up
• Ensure the tidiness of all open work, lobby, and kitchen areas
• Coordinate and arrange basic office equipment repairs and maintenance
• Carry out instructions for security, fire, health, and safety guidelines
• Provide first-line support for basic office technology
• Provide general administrative support as needed
• Interface with vendors (catering, AV, etc.) to provide seamless customer support
• Respond to inquiries and anticipate customer needs
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
• Maintain a strong awareness of business activity and communicate all updates with your team members
• Communicate and interact effectively with all other departments
• Conduct opening and closing walkthroughs daily
• Complete other duties as assigned

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard
• The ability to work under pressure, while constantly interacting with visitors in a public environment
• The ability to prioritize and juggle tasks simultaneously
• Excellent listening and oral communication skills
• Basic computer skills and knowledge of office technology / equipment
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details
• Discreet, ethical and committed to maintaining a high degree of confidentiality
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain
• The ability to move & lift conference furniture and supplies up to 50 lbs