Guest Relations Specialist
2 weeks ago
Front Desk / Guest Service Representative
Job Category: Front Desk
Requisition Number: GUEST002568
Overview
We are looking for a friendly and proactive individual with excellent multitasking abilities and a genuine enthusiasm for assisting guests. As a Guest Service Representative, you will be the first and last point of contact for our visitors, playing a vital role in crafting memorable experiences. Your primary responsibility will be to cater to the needs of our guests throughout their stay, ensuring their satisfaction with our services.
About Us:
Our organization fosters a collaborative environment where team members value and respect one another. This culture, along with our commitment to quality and guest service, makes our hotel an exceptional workplace.
We are part of the Raymond Management Company, a portfolio of award-winning hotels across the United States.
Key Responsibilities:
- Advocating for the company’s 100% Satisfaction Guarantee.
- Providing guests with information regarding local attractions, hotel amenities, and services.
- Managing guest check-in and check-out processes efficiently and accurately.
- Delivering outstanding guest service by demonstrating a strong commitment to guest satisfaction.
- Consistently promoting and embodying the Raymond Management Company culture.
What We Offer:
- Competitive Compensation
- Paid Time Off and Sick Leave
- Affordable Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Contributions
- Teammate Referral Incentives
- Hotel Discount Opportunities
- Regular Check-ins at 30, 60, and 90 Days
- Opportunities for Career Advancement
- A Safe and Healthy Work Environment
Experience the difference of working with Raymond Management Company.
Qualifications:
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Behaviors:
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Experience:
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