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Client Relations Specialist

2 months ago

Boise, Idaho, United States Resilient Enterprises, Inc. Full time
Job Overview

At Resilient Enterprises, Inc., we pride ourselves on our unwavering commitment to fostering positive change within our community. We are currently seeking a Client Relations Specialist to deliver outstanding support to our nonprofit partners, both new and established, as they strive to enhance their charitable initiatives.

The Client Relations Specialist will play a vital role in implementing direct marketing campaigns and engaging with individuals to advocate for our clients' missions. This position also offers potential for career advancement within the organization, based on the successful execution of community-oriented marketing strategies and a proven ability to improve outreach and funding for our partners.

Key Responsibilities:

  • Donor Engagement: Connect with prospective donors during fundraising activities, building strong relationships to encourage charitable contributions for our clients.
  • Ongoing Education: Gain comprehensive insights into marketing techniques and engage in continuous professional development through training opportunities, both in-person and online.
  • Collaborative Strategy: Participate in daily discussions aimed at understanding client needs and brainstorming innovative solutions to enhance campaign effectiveness.
  • Client Relationship Management: Stay updated on our charity partners' objectives and follow up with potential donors as needed to strengthen relationships.
  • Issue Resolution: Quickly address and resolve client concerns, ensuring satisfaction and trust in our services.
  • Team Collaboration: Work alongside cross-functional teams to respond to inquiries and requests from our nonprofit clients, ensuring smooth operations.

Qualifications:

  • While experience in customer service, sales, or marketing is advantageous, it is not a strict requirement.
  • 1-3 years of experience in a client-facing role is preferred to effectively manage relationships.
  • A strong commitment to contributing to the community by supporting charitable endeavors is essential.
  • Willingness to attend in-person meetings and training sessions.
  • Ability to communicate effectively with both small and large groups.
  • Comfortable working independently as well as collaboratively within a team.
  • A solution-oriented mindset and a readiness to assist colleagues are highly valued.

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