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Client Relations Specialist

2 months ago

Boise, Idaho, United States Enterprise Mobility Inc Full time
Position Overview

Enterprise Mobility Inc. operates renowned car rental brands and is recognized as one of the premier workplaces in the industry. As the largest privately owned automotive rental and leasing company in North America, we are committed to our vision of becoming the most trusted mobility provider.

The Customer Experience Representative (CXR) plays a vital role in delivering exceptional service to our customers. This position is responsible for facilitating seamless rental transactions and ensuring a positive customer journey by verifying and documenting essential driver information.

Compensation: Starting pay for this role is $17/hour.

Benefits Include:

  • Paid time off
  • Employee discounts on rental vehicles
  • Retirement savings plan with 401k matching
  • Comprehensive health insurance
  • Life, dental, and vision insurance
  • Opportunities for training and professional development

Work Schedule: Various shifts available, including Sunday-Thursday and Wednesday-Sunday.

Key Responsibilities
  • Welcome customers in a courteous and efficient manner.
  • Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services.
  • Assist customers with local information, directions, and service inquiries.
  • Handle incoming calls for reservations and provide assistance with rate quotes and general inquiries.
  • Conduct follow-up calls for customer management and support.
  • Evaluate the condition of vehicles upon return.
  • Report any customer or vehicle issues to management promptly.
  • Engage in continuous learning and development opportunities.
  • Perform additional job-related duties as required.

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age.
  • Availability to work specified schedules.
  • Valid driver's license with a clean driving record.
  • Authorized to work in the United States without sponsorship.