Client Relations Specialist
2 weeks ago
Enterprise Mobility Inc. is a leading name in the automotive rental and leasing sector, recognized for its commitment to excellence and employee satisfaction. We are dedicated to our mission of becoming the most reliable and esteemed mobility service provider globally.
The Client Relations Specialist plays a crucial role in ensuring a seamless and enjoyable experience for our customers. This position is responsible for delivering exceptional service, facilitating the rental process, and ensuring all necessary documentation is accurately processed for a smooth transaction.
Compensation: The starting pay for this role is $17 per hour.
Benefits Include:
- Paid time off
- Discounts on rental vehicles
- Retirement savings plan with 401k matching
- Comprehensive health insurance
- Life, dental, and vision insurance
- Opportunities for training and professional development
Work Schedule: Various shifts available, including Sunday-Thursday and Wednesday-Sunday.
Key Responsibilities- Welcome customers with professionalism and courtesy.
- Deliver outstanding customer service by clearly explaining rental agreements, vehicle features, and available services, including optional upgrades and protection plans.
- Assist customers with local information, directions, and service inquiries.
- Handle incoming calls for reservations, inquiries, and customer support, providing timely and accurate information.
- Conduct follow-up calls as needed for customer management.
- Evaluate the condition of vehicles upon return.
- Report any customer or vehicle issues to management promptly.
- Engage in continuous learning and development through on-the-job training and company-sponsored programs.
- Perform additional duties as assigned.
Enterprise Mobility Inc. is an Equal Opportunity Employer, committed to diversity and inclusion.
Qualifications- Minimum age of 18 years.
- Availability to work specified shifts.
- Valid driver's license with a clean driving record.
- Authorization to work in the United States without sponsorship.
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