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Guest Services Representative

2 months ago

Boise, Idaho, United States Hotel 28 Full time
Job Overview

Position Summary: The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at Hotel 28. This position involves managing guest check-ins and check-outs, ensuring a seamless experience from arrival to departure.

Key Responsibilities:

  • Welcome and register guests upon arrival, ensuring a smooth check-in process.
  • Handle reservations, modifications, and cancellations with accuracy and efficiency.
  • Serve as the primary point of contact for guest inquiries and requests, providing exceptional service throughout their stay.
  • Process guest payments and settle accounts at the end of their stay.
  • Assist with concierge duties, offering recommendations and information about local attractions and services.

Qualifications:

  • Previous experience in hospitality or a related field is preferred.
  • Exhibit a friendly and positive demeanor, committed to delivering excellent customer service.
  • Ability to manage multiple tasks simultaneously while maintaining attention to detail.
  • Strong problem-solving skills to address guest and operational issues effectively.
  • Excellent communication skills, with the ability to convey information clearly.
  • Capability to assess situations quickly and make informed decisions.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Proficient in understanding and working with financial data and basic arithmetic.
  • Competence in reading and writing simple instructions and correspondence.

This role is essential to ensuring that guests have a memorable and enjoyable experience at Hotel 28.