Technology Education Coordinator

2 weeks ago


Camden, New Jersey, United States The Michaels Organization Full time

Position Overview:

The Michaels Organization stands as a prominent entity in the realm of residential real estate, providing comprehensive services in development, property management, construction, and investment. Our mission is to cultivate communities that enhance lives, focusing on housing, education, civic engagement, and neighborhood vitality. We take pride in our commitment to excellence and the meaningful impact we have on the communities we serve.

We are in search of a Technology Systems Trainer to become a vital part of our team. This position entails the creation and delivery of extensive IT training programs tailored to meet the diverse needs of our employees, ensuring they are equipped with the necessary skills to proficiently navigate new technologies and software systems. The ideal candidate will collaborate closely with various stakeholders throughout our organization to design and execute training initiatives for both corporate and site personnel. We seek a team-oriented individual who excels in relationship-building and maintains open lines of communication.

Key Responsibilities:

  • Develop and implement IT training programs for all employees.
  • Collaborate with different departments to assess training needs and create effective instructional methods.
  • Produce training materials, including user guides, manuals, tutorials, and other resources to facilitate the effective use of systems.
  • Ensure that all training materials are consistent with The Michaels Organization's branding and are regularly updated to reflect the latest technological advancements.
  • Conduct introductory training sessions and specialized workshops for employees and leaders across various business units, providing hands-on support to participants.
  • Manage scheduling and attendance for training sessions.
  • Perform administrative tasks necessary for the preparation and delivery of programs and initiatives.
  • Troubleshoot technical issues that arise during training sessions.
  • Document training outcomes, assess the effectiveness of training programs, and recommend improvements.
  • Work alongside the marketing team to create and distribute information about programs and initiatives, enhancing awareness across the organization.
  • Stay informed about industry trends and best practices in IT training.
  • Participate in the implementation of new software solutions.
  • Engage in User Acceptance Testing (UAT) during the rollout of new software.

Qualifications:

Required Experience:

  • A minimum of 5 years of experience in technology-related training.
  • Demonstrated experience in developing and implementing training programs.
  • Excellent communication skills with the ability to engage with employees across various business units.
  • Highly organized with a keen attention to detail.
  • Ability to manage multiple priorities in a dynamic environment.
  • A strong desire to learn and understand all facets of the organization and interact with other departments.

Required Education/Training:

  • Bachelor's degree in Computer Science or a related field.
  • Proven experience as an IT Trainer, Technical Trainer, or in a similar capacity.
  • Extensive knowledge of Google Workspace.
  • Basic familiarity with Yardi, Realpage, Salesforce, and Tableau.
  • Experience with web-based learning platforms and modern educational methodologies.
  • Additional certification in training (e.g., Certified Technical Trainer) is advantageous.

Required Skills and Abilities:

  • Understanding of adult learning principles and various learning styles.
  • Ability to quickly build relationships and engage with others.
  • Proven capability to manage multiple projects and programs effectively.
  • Customer-focused and self-motivated, with a responsive approach to multitasking and thriving in both independent and team settings.
  • Demonstrates flexibility and problem-solving skills, fostering teamwork and managing change.
  • Good understanding of corporate computer security principles.
  • Exceptional communication skills, with the ability to simplify technical concepts.

Working Conditions:

Typical office environment with standard noise levels, occasionally experiencing moderate noise.

Compensation and Benefits:

The salary range reflects the targeted base salary for this position. Individual compensation is determined by factors such as work location, job-related skills, experience, and relevant education or training.

At The Michaels Organization, we recognize that our commitment to uplifting lives begins with our teammates. We prioritize the well-being and success of every team member, offering a competitive salary and a comprehensive benefits package, including medical, dental, vision, and prescription coverage, generous paid time off, a 401(k) plan with company matching, and more.

Join us in making a positive impact in the lives of residents, colleagues, and the communities we serve. We look forward to welcoming you to our team.



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