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Sales Director

2 months ago

Lake Worth, Florida, United States Kirkland's Home Full time

About the Role

The Sales Leader is a customer-focused professional with a strong passion for delivering exceptional sales experiences. As a key member of the Kirkland's Home team, you will be responsible for driving sales growth, building customer relationships, and leading a high-performing team.

Key Responsibilities

  • Lead and support a customer-obsessed culture that prioritizes selling behaviors, including greeting, re-engaging, educating, adding on, and thanking each customer.
  • Understand your role in sales growth and how you contribute to and impact store profitability.
  • Develop and maintain strong interpersonal skills to read cues and respond appropriately to every customer, creating an exceptional in-store experience.
  • Educate customers on loyalty programs, current promotions, and merchandise assortment to support building the basket.
  • Support the company by being a brand ambassador at all times, treating all customers and coworkers with respect and professionalism.
  • Lead by example, support, and hold team members accountable to all company policies and procedures.
  • Execute Manager on Duty (MOD) job responsibilities, including opening/closing procedures, team supervision, and other tasks as needed.
  • Assist in freight processing, maintaining an organized stockroom, and executing merchandise presentation directives.
  • Champion and demonstrate a commitment to Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.

Requirements

  • High School Diploma or GED; college preferred.
  • Minimum 1 year management experience in a retail or service industry preferred.
  • Strong communication skills and customer selling experience required.
  • Energetic, people-oriented, and results-driven with a competitive drive to succeed.
  • Valid Driver's license.
  • Ability to handle and transport company funds to the bank location designated by Kirkland's.
  • Ability to effectively communicate both written and verbally.
  • Ability to work weekends, holidays, and evenings.
  • Ability to read and interpret company directives, handbook, and manuals.
  • Ability to work a flexible schedule to meet the business needs of the store.
  • Ability to work independently as well as part of a team.