Restaurant Operations Director
3 weeks ago
The Restaurant Operations Director is a key leadership role at Chick-fil-A, responsible for supporting all aspects of the business. This position will work in all aspects of the operation, including Front of House (Drive-Thru, Hospitality, Delivery Operation) and Back of House (Kitchen, Food Prep, Food Safety).
Key Responsibilities:
- Co-create with the Director Team for the long-term vision for sales growth and profitability.
- Help oversee the coordination of all aspects of front-of-the-house operations.
- Help oversee the coordination of all aspects of back-of-house operations.
- Ensure customer satisfaction at all times.
- Engage in immediate problem resolution and short-term plans to correct critical issues.
- Help drive financial performance and provide feedback to the kitchen and suggest operational actions required to achieve financial targets.
- Promote unity among all team members and leadership through effective and timely communication of vision, weekly events, key elements of business plan, etc.
- Meet weekly with the Director Team to strategize on how to move the front of the house forward.
- Help shepherd the responsibility of leading and training to help excel team members to the next level.
- Maintain a level of cleanliness in the dining room and front counter that our Chick-fil-A guests have come to expect.
- Help coordinate with the HR/Training director to determine the needs for training in the front counter and dining room.
- Responsible for recruiting and filling their position before they can be promoted forward.
- Maintain healthy relationships with all levels of leadership.
- Coach and mentor team members to aspire to live out the restaurant's core values and mission statement.
- Ability to speak and communicate intelligently about processes, best practices, and the business.
- Serve shift leaders and willingly work to serve them.
- Servant leader, team-oriented, with a passion for people and delivering top-notch service.
- Well-organized with excellent verbal, written, and electronic communication skills.
- Must possess the ability to drive and manage change consistently.
- Role model for people to look up to and aspire to be like.
Requirements:
- Associate's degree or at least 2 years of solid quick service leadership experience.
- Strong communication, organization, and determination skills.
- Ability to influence and delegate to achieve results as a team.
- Sense of urgency and ability to drive change.
Benefits:
- $41,990-$62,920 (based on 45-50 hours per week).
- Requires 2-3 year commitment.
- Access to Health Insurance.
- Paid Vacation.
- 401k Contributions (after 1 year).
- Access to Scholarships at $2,500 per year.
- Sundays Off.
- Leadership Development Resources.
- Personality Assessment.
- Discounts to Restaurants, Stores, Theme Parks, Gyms, Theaters, Hotels, Sporting Events, etc.
- Free Meals.
- 90% Food Discount for Family Members.
- Positive Work Environment.
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