Restaurant Operations Director

3 weeks ago


Lake Worth, Florida, United States Chick-fil-A Full time
Job Summary:

The Restaurant Operations Director is a key leadership role at Chick-fil-A, responsible for supporting all aspects of the business. This position will work in all aspects of the operation, including Front of House (Drive-Thru, Hospitality, Delivery Operation) and Back of House (Kitchen, Food Prep, Food Safety).

Key Responsibilities:
  • Co-create with the Director Team for the long-term vision for sales growth and profitability.
  • Help oversee the coordination of all aspects of front-of-the-house operations.
  • Help oversee the coordination of all aspects of back-of-house operations.
  • Ensure customer satisfaction at all times.
  • Engage in immediate problem resolution and short-term plans to correct critical issues.
  • Help drive financial performance and provide feedback to the kitchen and suggest operational actions required to achieve financial targets.
  • Promote unity among all team members and leadership through effective and timely communication of vision, weekly events, key elements of business plan, etc.
  • Meet weekly with the Director Team to strategize on how to move the front of the house forward.
  • Help shepherd the responsibility of leading and training to help excel team members to the next level.
  • Maintain a level of cleanliness in the dining room and front counter that our Chick-fil-A guests have come to expect.
  • Help coordinate with the HR/Training director to determine the needs for training in the front counter and dining room.
  • Responsible for recruiting and filling their position before they can be promoted forward.
  • Maintain healthy relationships with all levels of leadership.
  • Coach and mentor team members to aspire to live out the restaurant's core values and mission statement.
  • Ability to speak and communicate intelligently about processes, best practices, and the business.
  • Serve shift leaders and willingly work to serve them.
  • Servant leader, team-oriented, with a passion for people and delivering top-notch service.
  • Well-organized with excellent verbal, written, and electronic communication skills.
  • Must possess the ability to drive and manage change consistently.
  • Role model for people to look up to and aspire to be like.

Requirements:
  • Associate's degree or at least 2 years of solid quick service leadership experience.
  • Strong communication, organization, and determination skills.
  • Ability to influence and delegate to achieve results as a team.
  • Sense of urgency and ability to drive change.

Benefits:
  • $41,990-$62,920 (based on 45-50 hours per week).
  • Requires 2-3 year commitment.
  • Access to Health Insurance.
  • Paid Vacation.
  • 401k Contributions (after 1 year).
  • Access to Scholarships at $2,500 per year.
  • Sundays Off.
  • Leadership Development Resources.
  • Personality Assessment.
  • Discounts to Restaurants, Stores, Theme Parks, Gyms, Theaters, Hotels, Sporting Events, etc.
  • Free Meals.
  • 90% Food Discount for Family Members.
  • Positive Work Environment.


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