Client Relations Associate
2 weeks ago
We are looking for a dedicated Customer Care Specialist to become a vital part of our team at VCA Animal Hospitals.
Our commitment is to deliver exceptional pet care and outstanding service, ensuring that every pet owner's experience is memorable.
The ideal candidate will embody professionalism and a friendly demeanor, acting as a crucial link between our clients and their beloved pets.
Key Responsibilities
- Serve as the welcoming face of our practice, establishing trust and confidence with each client.
- Handle customer service tasks, including greeting visitors, managing phone calls, and guiding clients to exam rooms.
- Keep clients informed about their pet's visit and care.
- Schedule and confirm appointments efficiently.
- Present and clarify fees, including processing payments.
- Obtain necessary records from referring veterinarians.
- Manage communication through phone calls, texts, and emails.
- Oversee electronic medical records (EMR), reports, and correspondence.
- Maintain a clean and organized facility, including the removal of animal waste.
Availability to work weekends and some holidays is required.
Compensation
The pay range for this role is competitive, reflecting the importance of the position.
Benefits
We offer a comprehensive benefits package that includes medical, dental, vision, paid vacation/sick days, a 401(k) plan, and generous employee pet discounts.
We are proud to be an Equal Opportunity Employer, welcoming applications from all qualified individuals.
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