Client Service Representative

1 week ago

Lake Forest, California, United States OSG Full time
Job Description

Job Summary:

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement.

Key Responsibilities:

  • Support clients with daily requests and complex projects.
  • Assist with routing and assigning incoming tickets to various departments for diagnosis.
  • Monitor daily activities to ensure client requests, including mailings and reports, are accurately and on time.
  • Work closely with Client Care Supervisor and Director Client Care on special projects and corporate initiatives.
  • Ability to effectively organize and manage multiple priorities.
  • Strong problem-solving and creative skills and the ability to exercise sound judgment and make resourceful decisions based on accurate and timely analyses.

Requirements:

  • College degree or equivalent combination of college/advanced education and 1-3 years' experience in either a client services/account specialist position or industry related field.
  • Proficiency in Microsoft Office Suite, esp. Excel and Word. Experience with SalesForce a plus.
  • Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel.
  • Ability to listen, clarify and respond clearly to questions.
  • Excellent people skills and the ability to work with a range of people/personalities as a team.
  • A strong work ethic, self-motivated, accountable and possessing a sense of ownership in their work.
  • Well organized and detail-oriented.
  • Possessing a passion for teamwork, client service, and supporting company goals.

Benefits:

  • 3 weeks of paid time off annually.
  • Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans.
  • Supplemental life insurance.
  • Voluntary accident and critical illness insurance, respectively.
  • Flexible Spending Account available.
  • 401k plan.

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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