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Technical Support Engineer
2 months ago
Location: Lake Forest, CA
Salary: $30 - $33/hour
Company: Midas Consulting
What you will gain:
- Exceptional opportunities for career advancement
- Engage with cutting-edge robotics technologies
- Recognized as a 'Top Workplace'
- Long-term contracts with competitive pay
- Possibility of transitioning to a full-time role with comprehensive benefits
- Diverse job openings and quick hiring processes
- Delivering on-site repairs, troubleshooting, programming, or maintenance for robotic systems and associated equipment.
- Offering telephone-based troubleshooting support to assist clients in resolving operational challenges.
- Documenting performance and failure modes of robotic products and related equipment.
- Providing daily updates to Service Management regarding status and availability.
- Completing service reports for each client interaction.
- Maintaining a toolkit to ensure prompt customer service.
- Returning parts that were shipped for service but not purchased or defective items replaced under warranty.
- Offering technical assistance to various departments within the company.
- Conducting informal on-site training for client personnel to enhance their skills.
- Gathering data for failure analysis related to recurring issues that may stem from design or manufacturing errors.
- Programming and path editing of robotic systems to restore and optimize performance.
- Prior experience with robotic systems, controllers, and peripheral devices.
- Familiarity with application software and programming for robotic systems.
- Ability to interpret electrical, mechanical, and pneumatic schematics and technical documentation.
- Capability to read and understand PLC ladder logic.
- Proficiency in common PC applications and Microsoft Office Suite.
- Commitment to working safely and effectively within regulatory standards.
- Strong technical writing and communication abilities.
- Capacity to work independently at client locations.
- Able to lead the activities of other employees at client sites.
- Associate's Degree in Applied Science or equivalent technical training preferred.
- Experience in Robotics Integration, Installation, or Service is advantageous.
