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Client Service Representative

2 months ago


Lake Forest, California, United States OSG Full time
Job Description

Job Summary:

OSG is a leading provider of customer engagement and payment solutions. We are seeking a talented individual for our Client Care Representative role to support and facilitate our growth and expansion of services.

Key Responsibilities:

  • Support clients with daily requests and complex projects.
  • Assist with routing and assigning incoming tickets to various departments for diagnosis.
  • Monitor daily activities to ensure client requests, including mailings and reports, are accurately and on time.
  • Collaborate with Client Care Supervisor and Director Client Care on special projects and corporate initiatives.
  • Ability to effectively organize and manage multiple priorities.
  • Strong problem-solving and creative skills and the ability to exercise sound judgment and make resourceful decisions based on accurate and timely analyses.

Requirements:

  • College degree or equivalent combination of college/advanced education and 1-3 years' experience in either a client services/account specialist position or industry related field.
  • Proficiency in Microsoft Office Suite, esp. Excel and Word. Experience with SalesForce a plus.
  • Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel.
  • Ability to listen, clarify and respond clearly to questions.
  • Excellent people skills and the ability to work with a range of people/personalities as a team.
  • A strong work ethic, self-motivated, accountable and possessing a sense of ownership in their work.
  • Well organized and detail-oriented.
  • Possessing a passion for teamwork, client service, and supporting company goals.

Benefits:

  • 3 weeks of paid time off annually.
  • Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans.
  • Supplemental life insurance.
  • Voluntary accident and critical illness insurance, respectively.
  • Flexible Spending Account available.
  • 401k plan.

OSG is an equal opportunity employer and welcomes applications from diverse candidates.