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Client Service Representative
2 months ago
Job Summary:
OSG is a leading provider of customer engagement and payment solutions. We are seeking a talented individual for our Client Care Representative role to support and facilitate our growth and expansion of services.
Key Responsibilities:
- Support clients with daily requests and complex projects.
- Assist with routing and assigning incoming tickets to various departments for diagnosis.
- Monitor daily activities to ensure client requests, including mailings and reports, are accurately and on time.
- Collaborate with Client Care Supervisor and Director Client Care on special projects and corporate initiatives.
- Ability to effectively organize and manage multiple priorities.
- Strong problem-solving and creative skills and the ability to exercise sound judgment and make resourceful decisions based on accurate and timely analyses.
Requirements:
- College degree or equivalent combination of college/advanced education and 1-3 years' experience in either a client services/account specialist position or industry related field.
- Proficiency in Microsoft Office Suite, esp. Excel and Word. Experience with SalesForce a plus.
- Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel.
- Ability to listen, clarify and respond clearly to questions.
- Excellent people skills and the ability to work with a range of people/personalities as a team.
- A strong work ethic, self-motivated, accountable and possessing a sense of ownership in their work.
- Well organized and detail-oriented.
- Possessing a passion for teamwork, client service, and supporting company goals.
Benefits:
- 3 weeks of paid time off annually.
- Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans.
- Supplemental life insurance.
- Voluntary accident and critical illness insurance, respectively.
- Flexible Spending Account available.
- 401k plan.
OSG is an equal opportunity employer and welcomes applications from diverse candidates.