Customer Accounts Specialist

4 days ago


Bonita Springs, Florida, United States Herc Rentals Full time
About the Role

Herc Rentals is seeking a highly skilled Customer Accounts Specialist to join our team. As a key member of our finance department, you will be responsible for managing a portfolio of accounts, ensuring timely payments, and providing exceptional customer service.

Key Responsibilities
  • Proactively initiate contact with customers to resolve past due invoices and ensure timely payments.
  • Process billing adjustments and customer discrepancies with a sense of urgency.
  • Utilize judgment in releasing or holding orders, processing adjustment disputes, and resolving unapplied payments.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial positions of customers.
  • Maintain relationships with internal and external customers to drive efficiencies in processes.
  • Assist in projects, process improvements, and other collection-related tasks as identified by management.
Requirements
  • Bachelor's degree in a business-related field preferred.
  • Minimum 3-5 years of experience in accounts receivable with a focus on collections.
  • One-year credit and B2B collection experience.
  • Previous customer service and professional telephone etiquette skills.
Preferred Skills
  • Ability to work with minimal supervision and think logically and constructively.
  • Creative problem-solving skills.
  • Organizational and time management skills.
  • Professional verbal and written communication skills.
  • Proficient in Microsoft Excel and Word.
  • Strong sense of urgency and customer focus.
  • Interpersonal and people skills in working with colleagues and customers.
Compensation and Benefits

Herc Rentals offers a competitive salary range of $21-$23.50 per hour. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, life and disability insurance, and a 401(k) plan with company match.



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