Housekeeping Department Manager

19 hours ago


Lac du Flambeau, Wisconsin, United States Lake of the Torches Casino Full time
Job Summary

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all areas of the resort are clean and well-maintained. This includes supervising a team of housekeeping staff, managing inventory and supplies, and maintaining high standards of cleanliness and customer service.

Key Responsibilities
  • Supervise and manage the housekeeping department staff, including scheduling, performance reviews, and disciplinary actions.
  • Ensure that all areas of the resort are clean and well-maintained, including guest rooms, public areas, and back-of-house spaces.
  • Manage inventory and supplies, including ordering and receiving goods, and maintaining accurate records.
  • Develop and implement cleaning schedules and procedures to ensure that all areas of the resort are cleaned and maintained to a high standard.
  • Collaborate with other departments, including front desk, food and beverage, and maintenance, to ensure seamless operations and high levels of customer satisfaction.
  • Monitor and report on departmental performance, including metrics such as cleanliness scores, guest satisfaction, and staff productivity.
  • Develop and implement training programs for housekeeping staff to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Ensure that all housekeeping staff are aware of and comply with resort policies and procedures, including those related to safety, security, and customer service.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum of one year of supervisory experience in a housekeeping or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and other departments.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to delivering high-quality results.
  • Physical ability to lift, bend, and move heavy objects, as well as stand for long periods of time.
Working Conditions

The Housekeeping Supervisor will work in a fast-paced environment, with frequent exposure to cleaning chemicals, dust, and other allergens. The position requires the ability to work in a variety of settings, including guest rooms, public areas, and back-of-house spaces.

Benefits

The Lake of the Torches Resort Casino offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. The resort also offers opportunities for professional development and advancement, as well as a fun and dynamic work environment.



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