Dining Room Manager

2 weeks ago


Lac du Flambeau, Wisconsin, United States Lake of the Torches Casino Full time
Job Title: Dining Room Supervisor

Job Summary:

The Dining Room Supervisor is responsible for overseeing the daily operations of the dining room department, ensuring exceptional guest service, and maintaining a high level of food quality and presentation. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Supervise and manage the dining room staff, including hiring, training, and performance evaluations.
  • Ensure that all dining room operations are running smoothly and efficiently, including food preparation, service, and cleaning.
  • Monitor and maintain high standards of guest service, responding promptly to guest complaints and concerns.
  • Collaborate with the Eagle's Nest Operations Manager to analyze dining room performance and implement enhancements to maximize revenues and increase guest satisfaction.
  • Develop and maintain a comprehensive knowledge of menu items, ingredients, and preparation methods.
  • Ensure that all food safety and sanitation procedures are followed, maintaining a clean and safe dining environment.
  • Perform other duties as assigned by the Eagle's Nest Operations Manager.

Requirements:

  • A minimum of two years supervisory experience in a high-volume, full-service restaurant environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong leadership and problem-solving skills, with the ability to make sound decisions in a fast-paced environment.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.

Working Conditions:

The Dining Room Supervisor will work in a fast-paced, dynamic environment with exposure to differentials in temperature. The role requires standing, walking, and lifting, as well as the ability to work in a team environment.

Benefits:

The Lake of the Torches Resort Casino offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.



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