Kitchen Operations Manager

2 months ago

Lac du Flambeau, Wisconsin, United States Lake of the Torches Casino Full time
Job Summary

**Job Title:** Kitchen Supervisor

**Job Summary:** We are seeking a highly skilled and experienced Kitchen Supervisor to join our team at Lake of the Torches Resort Casino. The successful candidate will be responsible for supervising and managing the activities of the kitchen department staff, ensuring exceptional guest services, and contributing to the overall profitability of the resort.

Key Responsibilities
  • Assist in the management and performance of the kitchen staff, including hiring, scheduling, performance reviews, disciplinary actions, payroll activities, and training and development activities.
  • Ensure that kitchen department staff provides exceptional guest services to assist in guest relations, profitability of the kitchen department, and the overall profitability of the resort.
  • Assist in the monitoring of internal operations, including daily operations, scheduling, management of policies and procedures, and guest satisfaction.
  • Assign daily activities and responsibilities to kitchen department staff.
  • Responsible for reviewing and assigning staff to appropriate shifts on a daily and weekly basis to ensure adequate staffing coverage.
  • Train and orient kitchen staff to position responsibilities, food handling and preparation, department operating procedures, and maintenance of hygiene and cleanliness guidelines.
  • Supervise the preparation, quality, delivery, portion controls, and ticket times of all hot and cold menu items and special food requests.
  • Operate a variety of kitchen equipment, including steamers, ovens, skillets, woks, deep fat fryers, range, choppers, slicers, and mixers.
  • Manage and maintain stock rotation and all food inventories.
  • Interface with the dining room staff related to service or quality issues and obtain resolutions.
  • May assist in the performance of kitchen department staff activities to ensure guest expectations and kitchen department operations are performed in a timely and efficient manner.
  • Ensure compliance with State Health Department Regulations and address potential violations in a timely manner.
  • Work closely with the kitchen manager to analyze kitchen performance and implement enhancements to maximize revenues and increase guest satisfaction.
  • Responsible for participating in the development and adherence to the kitchen department budget, including staff and equipment forecasting.
  • Responsible for recommending and maintaining kitchen department objectives, standards, and policies and procedures for review by the Kitchen Manager.
  • Resolve associate interdepartmental or guest disputes in accordance with established policies and procedures and inform Kitchen Manager of issues and outcomes.
  • Perform other duties as assigned.
Position Relationships
  • Internal: Continuous contact with Food and Beverage staff and occasional contact with security, shipping and receiving, conventions, and facility administration.
  • External: Frequent contact with guests. Occasional contact with suppliers and sales representatives.
Supervisory Responsibilities

Is responsible for the direct supervision of approximately fifteen associates. May be called upon to make supervisory decisions in other areas of the Food & Beverage department. May assume the responsibilities of the Kitchen Manager when the Kitchen Manager is not available.

Supervision Received

Operates independently with supervision received from the Kitchen Manager. May review major or unusual decisions with Kitchen Manager.

Education

A high school education or equivalent is required. A Hospitality degree with an emphasis on Culinary Arts, or a Culinary Arts degree is preferred. ServSafe certification is required within 90 days of employment.

Experience

A minimum of two years supervisory experience in a high volume, full service, kitchen environment is required. A minimum of three years prior experience preparing foods, including the use of various types of cooking equipment and utensils, measuring, and timing is required.

Skills

Must possess excellent interpersonal, communication, delegation, prioritization, mathematical, and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary. Basic familiarity with PC's and related software is preferred.

Working Environment
  • Work Conditions: The majority of responsibilities are performed within the kitchen with exposure to differentials in temperature.
  • Exposure to Hazards: Controlled exposure to high temperatures from cooking equipment and food preparation may occur. May be exposed to situations where hazardous chemicals, sharp implements, spills, wet floors, or guest behaviors may create undesirable conditions.
  • Physical Requirements: Continual walking, bending, standing, and lifting is required.
Behaviors

The vision, goals, and objectives of Lake of the Torches Resort Casino require the Kitchen Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor, and fellow employee is a requisite of successful job performance.

Other

Must attend all mandatory meetings and participate in departmental training and development sessions.

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