Client Relations Supervisor
1 week ago
The Client Relations Supervisor (CRS) is tasked with cultivating and overseeing connections with designated clients and field personnel to swiftly address challenges and resolve issues.
The CRS manages all non-clinical facets of care delivery, which encompasses the effective use of authorized hours, the assessment of potential candidates, and the facilitation of communication among clients, field staff, and office teams.
The primary objective of this role is to guarantee client satisfaction and enhance client retention. This position reports directly to the Administrator.Key Responsibilities
Exhibits a comprehensive understanding of therapy services along with the associated deficits, diagnoses, and terminology.
Gathers and records referral details for therapy services. Communicates referral requirements during staffing discussions to initiate services for the client. Proactively addresses barriers to service initiation.
Identifies and resolves authorization and family needs to assess feasibility and financial obligations concerning therapy services.
Coordinates admissions prior to therapy evaluations with the client's caregiver. Completes necessary consent documentation to initiate services accurately and promptly.
Demonstrates an awareness of whom to collaborate with regarding family dynamics as indicated by clinicians or clients receiving services.
Facilitates service coordination with external providers and assists families in accessing additional services beyond those offered by MGA Homecare.
Establishes effective communication channels and employs critical thinking and problem-solving abilities to act as the primary contact for all non-clinical inquiries or issues between clients, field staff, and office personnel.
Develops strong relationships with clients and families by being well-informed about individual staffing requirements and clinician preferences to ensure suitable staff placement.
Accurately logs all non-clinical client and field staff complaints in accordance with MGA policy.
Collaborates with the recruitment team to address both long-term and short-term staffing needs by conveying client-specific requests.
Demonstrates a solid understanding of payer source requirements, including knowledge of Medicaid, MGA-specific software systems, and internal processes, policies, and procedures.
Participates in the on-call rotation for after-hours service matters.
Effectively supports and implements the mission, ethics, and objectives of the organization.
Represents MGA and themselves in a professional and positive manner.
Completes tasks within designated timelines.
Exhibits a high level of honesty, integrity, and accountability.
Adheres to all company policies and procedures as outlined in the Employee Handbook, Employee Agreement, and/or communicated by management.
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