Client Relations Supervisor

1 week ago

Austin, Texas, United States MGA Homecare Full time
Job Overview

Company Overview
MGA Homecare has been a leader in providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in home and community settings for over a decade. In 2022, we expanded our services to include MGA Behavior Therapy, which specializes in Applied Behavior Analysis (ABA) and early intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.

Our mission is to enhance the lives of our patients and their families by delivering exceptional clinical care in the comfort of their homes. We strive to make a positive impact by embodying compassion and integrity in all our interactions, ensuring individualized attention and support for every family we serve. MGA Homecare proudly operates in multiple states, serving as a vital resource for our clients and their families.

Position Summary

The Client Services Manager (CSM) plays a crucial role in cultivating and managing relationships with designated clients and field staff to efficiently address challenges and concerns. The CSM is responsible for overseeing all non-clinical elements of care provision, which includes managing authorized hours, evaluating potential candidates, and facilitating communication among clients, field staff, and office personnel. The primary focus of this role is to ensure client satisfaction and enhance client retention. This position reports directly to the Administrator.

Key Responsibilities
  • Possesses a solid understanding of therapy services and the associated terminology related to various diagnoses.
  • Gathers and documents referral information for therapy services, communicating needs during staffing meetings to initiate client services and addressing any barriers to service commencement.
  • Identifies and resolves authorization and family needs to assess feasibility and financial obligations regarding therapy services.
  • Coordinates admissions prior to therapy evaluations with the client's caregiver, ensuring all necessary consent paperwork is completed accurately and promptly.
  • Collaborates with clinicians and clients to address family dynamic concerns, fostering a positive work environment for both staff and clients.
  • Facilitates coordination of services with external providers and supports families in accessing additional services beyond those offered by MGA Homecare.
  • Establishes effective communication and employs critical thinking and problem-solving skills to serve as the primary contact for all non-clinical inquiries or issues.
  • Builds strong relationships with clients and families by being well-informed about individual staffing needs and clinician preferences to ensure suitable staff placement.
  • Sets realistic expectations with clients regarding the capabilities of MGA's services.
  • Accurately logs all non-clinical client and field staff complaints in accordance with company policy.
  • Collaborates with the recruiting team to address both long-term and short-term staffing requirements by conveying client-specific requests.
  • Demonstrates knowledge of payer source requirements, including Medicaid, and is familiar with MGA's software systems, internal processes, policies, and procedures.
  • Communicates and escalates all client and field staff issues to management as per company policy.
  • Participates in the on-call rotation for after-hours service matters.
  • Effectively supports and executes the mission, ethics, and objectives of the organization.
  • Represents MGA and themselves in a professional and positive manner.
  • Completes assigned tasks within designated timelines.
  • Exhibits a high level of honesty, integrity, and accountability.
  • Adheres to all company policies and procedures as outlined in the Employee Handbook and communicated by management.
Qualifications

Requirements

  • Bachelor's Degree preferred.
  • Minimum of 2 years' experience in a customer service role.
  • Preferred 1+ years' experience in a management position.
  • Reliable transportation and flexibility to travel.
  • Current state driver's license and automobile insurance.
  • Ability to meet deadlines consistently.
  • Strong communication skills are essential.
Additional Information

Eligible employees will have access to benefits starting on the first of the month following 30 days of employment, which include:

  • Base compensation up to $55,000 annually.
  • Auto and phone allowances.
  • Health, Dental & Vision Coverage.
  • Health Savings Accounts (HSA available with high deductible plan enrollment).
  • Flexible Spending Accounts (FSA & LPFSA).
  • Dependent Care Reimbursement Accounts (DCRA).
  • Employee Assistance Program (EAP available with Health plan enrollment).
  • 401(k) retirement plan.
  • Paid Time Off (PTO).
  • 100% Company Paid Basic Life Insurance (if enrolled in Health plan).
  • Voluntary Life Insurance.
  • Short & Long-Term Disability.
  • Critical Illness/Accident Insurance.
  • Hospital Indemnity Insurance.
  • Identity Protection Plan.
  • Legal Care Plan.
  • Pet Discount Program.

All information will be kept confidential in accordance with EEO guidelines.

  • Client Relations Supervisor

    2 weeks ago

    Austin, Texas, United States augmentjobs Full time

    Job OverviewPosition Title: Client Services ManagerThe Client Services Manager is responsible for directing and overseeing a team dedicated to providing outstanding service to clients, ensuring their requirements are addressed promptly and effectively. This position entails managing client engagements, resolving challenges, and enhancing service...

  • Client Relations Supervisor

    2 weeks ago

    Austin, Texas, United States MGA Homecare Full time

    Job OverviewCompany OverviewMGA Homecare has been a leader in providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in home and community settings for over a decade. Recently, MGA has expanded its services to include MGA Behavior Therapy, which specializes in Applied Behavior Analysis...

  • Client Relations Supervisor

    2 weeks ago

    Austin, Texas, United States MGA Homecare Full time

    Job OverviewCompany Overview:MGA Homecare has been a leader in providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in home and community settings for over a decade. In 2022, we expanded our services to include MGA Behavior Therapy, which specializes in Applied Behavior Analysis (ABA) and...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Continental Collision Full time

    As a Client Relations Specialist, you will serve as the initial point of contact for our customers, embodying the welcoming spirit of our organization. This role presents significant opportunities for advancement within our team. We are seeking an individual who is consistently cheerful, adept at juggling multiple tasks, and skilled in engaging with clients...

  • Client Relations Team Supervisor

    1 week ago

    Austin, Texas, United States DentaQuest Full time

    JOB SUMMARY: Act as a key resource and provide assistance by addressing inquiries and distributing tasks among team members regarding service-related challenges and concerns. Additionally, this role is accountable for the organization of incoming claims and/or authorizations to ensure timely processing. JOB DUTIES AND RESPONSIBILITIES: Aid in managing the...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States augmentjobs Full time

    Job OverviewPosition: Client Relations SpecialistThe Client Relations Specialist is tasked with cultivating and maintaining relationships with significant clients to guarantee their satisfaction, loyalty, and enduring engagement. This position requires a deep understanding of client requirements, delivering personalized financial solutions, and serving as...

  • Internship in Client Relations

    2 weeks ago

    Austin, Texas, United States DJC Law, PLLC Full time

    Position: Internship in Client Relations Hours: 15 hours per week About Us: At DJC Law, PLLC, we pride ourselves on delivering outstanding service to our clients. Our team thrives on creativity, meticulous organization, and a strong commitment to customer satisfaction. Join us to gain practical experience in client interactions and logistical support, while...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States L A K E Enterprises Inc Full time

    Job OverviewClient Relations SpecialistAre you a committed individual with a zeal for providing outstanding customer support?Do you excel in a fast-paced setting where your contributions can truly make a difference?Consider becoming a part of our team at L.A.K.E. Enterprises, where we prioritize diligence, personal development, and a constructive attitude....

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States MedPro Group Full time

    Company Overview: Become a part of our vibrant team at MedPro Group, a leading insurance provider recognized for its dedication to quality and client satisfaction. We take pride in our reputation as a top-tier Insurance Broker, consistently earning accolades for our service excellence. Our approach is straightforward: we prioritize character in our hiring...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Brighty Agency Full time

    About Brighty AgencyBrighty Agency is a leading digital marketing firm known for its innovative approach and commitment to client success. We focus on creating customized marketing strategies that engage audiences and deliver measurable outcomes, from comprehensive marketing plans to advanced SEO techniques.Our diverse team brings a wealth of experience,...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Brighty Agency Full time

    About Brighty AgencyBrighty Agency is a leading digital marketing firm dedicated to delivering exceptional online solutions. We focus on creating customized marketing strategies that effectively connect with your target audience and yield significant outcomes, ranging from comprehensive marketing plans to advanced SEO techniques.Our diverse team harnesses a...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Get Bright Watch Full time

    Job Overview We are looking for a dedicated and customer-oriented professional to join our team at Get Bright Watch as a Client Engagement Consultant. In this position, you will play a crucial role in delivering outstanding customer support and assistance to our clients. Your responsibilities will include addressing inquiries, resolving issues, and ensuring...

  • Client Relations Coordinator

    2 weeks ago

    Austin, Texas, United States Springdale Ventures Full time

    Position: Customer Experience SpecialistCompany: Springdale VenturesLocation: RemoteAbout Us: Springdale Ventures is redefining the way we approach customer service and support. We are committed to creating meaningful experiences for our clients during their most challenging times. As a vital member of our team, you will play a key role in shaping our...

  • Client Relations Advocate

    1 week ago

    Austin, Texas, United States Springdale Ventures Full time

    Position: Client Experience ConsultantCompany: Springdale VenturesLocation: RemoteAbout Us: Springdale Ventures is dedicated to transforming the way we honor and remember our loved ones. We aim to bring a fresh perspective to the memorialization process, ensuring that every individual is celebrated and remembered in a meaningful way.Role Overview: As a...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States ETG Talent Full time

    Job OverviewAbout ETG Talent:ETG Talent is a premier staffing partner dedicated to connecting organizations with exceptional professionals, driving innovation and success. Our approach is centered on collaboration, ensuring that we deliver tailored staffing solutions that align with your strategic objectives.Position Summary:We are looking for a dedicated...

  • Client Relations Specialist

    1 week ago

    Austin, Texas, United States Mac Freeman - State Farm Agent Full time

    Position OverviewBenefits:Simple IRA with Company MatchingPerformance-based bonusesCompany-sponsored eventsCompetitive salary structureFlexible working hoursCareer advancement opportunitiesComprehensive training and development programsROLE SUMMARY:Mac Freeman - State Farm Agent is in search of a detail-oriented and efficient professional to manage...

  • Client Relations Specialist

    1 week ago

    Austin, Texas, United States Mac Freeman - State Farm Agent Full time

    Position OverviewBenefits:Simple IRA with Company MatchingPerformance-based bonusesCompany events and gatheringsCompetitive salary structureFlexible working hoursCareer advancement opportunitiesComprehensive training and development programsROLE SUMMARY:Mac Freeman - State Farm Agent is on the lookout for a detail-oriented and proactive individual to manage...

  • Client Relations Specialist

    1 week ago

    Austin, Texas, United States ETG Talent Full time

    Job DescriptionEmployment Type: Full-time and Part-time hours per weekCompany Overview:ETG Talent is a leading staffing agency dedicated to connecting organizations with exceptional professionals in various sectors, including telecommunications, internet services, and insurance. We foster a collaborative and inclusive workplace culture that emphasizes...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Penske Full time

    Position Overview:A Penske Client Relations Specialist is dedicated to collaborating with clients to arrange preventative maintenance services, manage external repairs, and oversee the operational workflow within the service department.Work Schedule: Day Shift, Monday to Friday.Key Responsibilities:Formulate daily and weekly staffing strategies by...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States University of St. Augustine Full time

    OverviewThe University of St. Augustine for Health Sciences is dedicated to cultivating professional health care practitioners through innovative, personalized, and high-quality educational experiences across classroom, clinical, and online platforms.Key ResponsibilitiesAs a Client Relations Specialist, you will:Welcome and assist visitors by providing a...