Current jobs related to Client Relations Supervisor - Austin, Texas - MGA Homecare

  • Client Relations Team Supervisor

    2 months ago

    Austin, Texas, United States DentaQuest Full time

    JOB SUMMARY: Act as a key resource and provide assistance by addressing inquiries and distributing tasks among team members regarding service-related challenges and concerns. Additionally, this role is accountable for the organization of incoming claims and/or authorizations to ensure timely processing. JOB DUTIES AND RESPONSIBILITIES: Aid in managing the...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Personal Branding, Inc Full time

    Job OpportunityWe are seeking a highly motivated and skilled Client Relations Coordinator to join our team at Personal Branding, Inc.Job SummaryThe Client Relations Coordinator will be responsible for building and maintaining relationships with our clients, providing exceptional customer service, and driving sales growth through effective communication and...

  • Client Relations Coordinator

    2 months ago

    Austin, Texas, United States REAP Financial Full time

    Client Service AdministratorBecome a vital part of REAP Financial Group, LLC as a Client Service Administrator. This position is perfect for individuals who are dedicated to delivering outstanding client support within the financial sector.Position Overview:In the role of Client Service Administrator, you will manage client inquiries, oversee data management...

  • Public Relations/Investor Relations Specialist

    2 weeks ago

    Austin, Texas, United States Notified Full time

    Job Title: Public Relations/Investor Relations SpecialistWe are seeking a highly skilled Public Relations/Investor Relations Specialist to join our team at Notified. As a key member of our sales team, you will be responsible for developing and executing public relations programs for our financial and non-financial clients.Main Responsibilities:Qualify new...

  • Quality Assurance Supervisor

    3 weeks ago

    Austin, Texas, United States Webhelp Full time

    Quality Assurance SupervisorAt Concentrix, we're looking for a Quality Assurance Supervisor to join our team. As a Quality Assurance Supervisor, you'll play a critical role in ensuring the quality of our services and supporting our clients' needs.Key Responsibilities:Supervise a team of Quality Evaluators and provide guidance on quality-related tasks.Develop...

  • Social Work Supervisor

    1 month ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Social Work SupervisorWe are seeking a highly skilled and experienced Social Work Supervisor to join our team at the Texas Department of Aging & Disability Services. As a Social Work Supervisor, you will be responsible for overseeing the social work program, ensuring that social work policies and procedures are updated annually, and serving as a...

  • Account Supervisor

    4 weeks ago

    Austin, Texas, United States Wild Hive Full time

    Job Title: Account Supervisor - Food and Nutrition MarketingWild Hive is seeking a talented and experienced Account Supervisor to join our team. As an Account Supervisor, you will be responsible for managing integrated marketing communications activities for clients in the food and nutrition industry. This includes developing and implementing media relations...

  • Government Relations Specialist

    3 weeks ago

    Austin, Texas, United States Gray Reed Advisory Services Full time

    Job Title: Government Relations AdvisorAt Gray Reed Advisory Services, we are seeking a highly skilled Government Relations Advisor to join our team. As a key member of our government relations team, you will play a critical role in serving the needs of our existing clients while assisting the Director of Government Relations with lobbying on behalf of...

  • Network Solutions Supervisor

    2 weeks ago

    Austin, Texas, United States Netsync Network Solutions Full time

    Job Title: Network Solutions SupervisorWe are seeking a highly skilled and experienced Network Solutions Supervisor to join our team at Netsync Network Solutions. As a key member of our team, you will be responsible for leading the implementation of new hardware and software in complex client network environments.Key Responsibilities:Lead the implementation...

  • Government Relations Advisor

    2 weeks ago

    Austin, Texas, United States Gray Reed Advisory Services Full time

    Job Title: Government Relations AdvisorThis is a key role within our Government Relations team, responsible for supporting our clients and lobbying on their behalf. The successful candidate will have a strong understanding of legislative processes and regulatory environments, as well as excellent communication and interpersonal skills.Key...

  • Public Relations Specialist

    2 weeks ago

    Austin, Texas, United States Giant Noise Partners LLC Full time

    About Giant Noise Partners LLCGiant Noise Partners LLC is a dynamic public relations and digital media agency that creates newsworthy stories for our clients through earned media, social media management, and influencer relations.Job DescriptionWe are seeking a highly motivated and experienced Public Relations Specialist to join our team. As a key member of...

  • Public Relations Specialist

    3 weeks ago

    Austin, Texas, United States Giant Noise Partners LLC Full time

    About Giant Noise Partners LLCGiant Noise Partners LLC is a dynamic public relations and digital media agency that creates newsworthy stories for our clients through earned media, social media management, and influencer relations. We are a fun, dynamic place to work, striving for big results and a work-life balance.The RoleWe are seeking a publicist with two...

  • Network Solutions Supervisor

    1 month ago

    Austin, Texas, United States Netsync Network Solutions Full time

    Job Title: Supervisor IAt Netsync Network Solutions, we are seeking a highly skilled and experienced Supervisor I to join our team. As a key member of our operations team, you will be responsible for leading small to medium-sized deployments, ensuring that all technical aspects of our projects are executed flawlessly.Key Responsibilities:Lead small to...

  • Client Executive

    4 weeks ago

    Austin, Texas, United States CCIG Full time

    Job Title: Client ExecutiveThe Client Executive at CCIG is responsible for developing and maintaining strong client relationships, managing a diverse portfolio, and ensuring high levels of client satisfaction.Key Responsibilities:Develop and maintain strong relationships with clients, understanding their needs and ensuring high levels of satisfaction.Manage...

  • Public Relations Specialist

    4 weeks ago

    Austin, Texas, United States Giant Noise Partners LLC Full time

    Job DescriptionAbout UsGiant Noise Partners LLC is a dynamic public relations and digital media agency that creates newsworthy stories for our clients through earned media, social media management, and influencer relations. We strive for big results and work as a team to achieve them.The BenefitsWe offer a comprehensive package of perks, programs, and...

  • Public Relations Specialist

    1 month ago

    Austin, Texas, United States Giant Noise Partners LLC Full time

    About the RoleGiant Noise Partners LLC is seeking a highly skilled Public Relations Specialist to join our dynamic team. As a key member of our team, you will be responsible for developing and implementing effective PR strategies to drive business growth and enhance our clients' reputation.Key ResponsibilitiesDevelop and execute PR plans to achieve business...

  • Quality Assurance Supervisor

    2 weeks ago

    Austin, Texas, United States Webhelp Full time

    Quality Assurance Supervisor Job DescriptionThe Quality Assurance Supervisor is responsible for supporting Transactional Monitoring for single/multiple clients with multiple programs or lines of businesses within a single site and supervising all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level...

  • Public Relations Coordinator

    2 weeks ago

    Austin, Texas, United States Brilliant PR & Marketing Full time

    Job Opportunity at Brilliant PR & MarketingWe are seeking a highly motivated and organized Public Relations Intern to join our team at Brilliant PR & Marketing. As a remote intern, you will have the opportunity to work with a dynamic and award-winning team, supporting our clients in the consumer lifestyle space.About UsBrilliant PR & Marketing is a fully...

  • Area Supervisor

    3 weeks ago

    Austin, Texas, United States ResCare Community Living Full time

    Job Title: Area SupervisorWe are seeking a highly skilled and experienced Area Supervisor to join our team at ResCare Community Living. As an Area Supervisor, you will be responsible for overseeing the daily operations of our residential services, ensuring the highest level of care and support for our clients.Key Responsibilities:Supervise and manage a team...

  • Key Account Support Specialist

    2 weeks ago

    Austin, Texas, United States Four Hands Full time

    Job SummaryFour Hands is seeking a highly skilled Key Account Support Specialist to join our Sales Operations team. As a Key Account Support Specialist, you will play a vital role in cultivating and expanding our top-tier client relationships. You will work closely with Account Executives and collaborate with various internal teams to deliver exceptional...

Client Relations Supervisor

2 months ago

Austin, Texas, United States MGA Homecare Full time
Job Overview

Company Overview:
MGA Homecare has been a leader in providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services in home and community settings for over a decade. In 2022, we expanded our services to include MGA Behavior Therapy, which specializes in Applied Behavior Analysis (ABA) and early intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.

Our mission is to enhance the lives of our patients and their families by delivering exceptional clinical care in the comfort of their homes. We are committed to making life easier for our patients and their families by embodying compassion and integrity in all our actions. MGA Homecare proudly serves the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and we strive to be a valuable resource for our patients and their families.

Position Summary

The Client Services Manager (CSM) plays a crucial role in fostering and managing relationships with designated clients and field staff to efficiently address challenges and concerns. The CSM is responsible for overseeing all non-clinical aspects of care delivery, which includes managing authorized hours, vetting potential candidates, and facilitating communication among clients, field staff, and office personnel. The primary objective of this role is to ensure client satisfaction and enhance client retention. This position reports directly to the Administrator.

Key Responsibilities
  • Possesses a comprehensive understanding of therapy services and the associated deficits, diagnoses, and terminology.
  • Collects and documents referral information for therapy services, communicating needs during staffing meetings to initiate client services.
  • Identifies and resolves authorization and family needs to assess feasibility and financial responsibilities related to therapy services.
  • Coordinates admissions prior to therapy evaluations with the client's caregiver, ensuring all necessary consent paperwork is completed accurately and promptly.
  • Collaborates with relevant parties regarding family dynamics as indicated by clinicians or clients to maintain a positive working environment.
  • Facilitates service coordination with external providers and supports families in accessing additional services beyond those offered by MGA Homecare.
  • Establishes effective communication channels and employs critical thinking and problem-solving skills to serve as the primary contact for all non-clinical inquiries between clients, field staff, and office personnel.
  • Builds strong relationships with clients and families by being well-informed about individual staffing needs and clinician preferences to ensure suitable staff placements.
  • Sets realistic expectations with clients regarding the capabilities of MGA's services.
  • Accurately logs all non-clinical client and field staff complaints in accordance with MGA policy.
  • Collaborates with the recruiting team to address both long-term and short-term staffing needs based on client-specific requests.
  • Demonstrates knowledge of payer source requirements, including Medicaid, as well as familiarity with MGA's software systems, internal processes, policies, and procedures.
  • Communicates and escalates all client and field staff issues to management as per MGA policy.
  • Participates in the on-call rotation for after-hours service issues.
  • Effectively supports and upholds the mission, ethics, and goals of the organization.
  • Represents MGA Homecare in a positive and professional manner.
  • Completes tasks within designated timelines.
  • Exhibits a high level of honesty, integrity, and accountability.
  • Adheres to all company policies and procedures as outlined in the Employee Handbook and communicated by management.
Qualifications

Requirements:

  • Bachelor's Degree preferred.
  • Minimum of 2 years' experience in a customer service role.
  • Preferred 1+ years' experience in a management position.
  • Reliable transportation and flexibility to travel.
  • Current state driver's license and automobile insurance.
  • Ability to meet deadlines.
  • Strong communication skills are essential.

Benefits are available to eligible employees and include:

  • Base compensation up to $55,000 annually.
  • Auto and phone allowances.
  • Health, Dental & Vision Coverage.
  • Health Savings Accounts (HSA available with high deductible plan).
  • Flexible Spending Accounts (FSA & LPFSA).
  • Dependent Care Reimbursement Accounts (DCRA).
  • Employee Assistance Program (EAP available with Health plan).
  • 401(k) retirement plan.
  • Paid Time Off (PTO).
  • 100% Company Paid Basic Life Insurance (if enrolled in Health plan).
  • Voluntary Life Insurance.
  • Short & Long-Term Disability.
  • Critical Illness/Accident Insurance.
  • Hospital Indemnity Insurance.
  • Identity Protection Plan.
  • Legal Care Plan.
  • Pet Discount Program.

All information will be kept confidential according to EEO guidelines.